Customer Accounts Receivable Engagement Representative

Responsibilities

Position Responsibilities:  

 

• Handle inbound customer calls in a professional and courteous manner, addressing inquiries and concerns about accounts receivable balances, billing, and payment options 

• Take payments over the phone securely and assist customers in understanding their payment options 

• Educate customers on the benefits of using self-service tools to manage their accounts independently 

• Provide clear and concise responses to customer concerns about open balances and billing discrepancies 

• Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution 

• Track and log customer interactions, payment processing, and resolutions in the company’s CRM system 

• Other duties as assigned 

Qualifications

Required Education and Experience:  

 

• High School Diploma/General Education Diploma and 1 to 2 plus years of related experience 

 

Preferred Education and Experience:   

 

• Bachelor’s Degree 

Essential Information for Our Employees

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees, and our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Company policy prohibits discrimination and harassment against any applicant or employee based on any status or basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Please note, if you are an employee in the US moving from one position to another, you may be subject to additional background screening based on the requirements of the new role.