School Partnerships Program Manager

Description

Job Summary: The School Partnerships Program Manager serves as a manager who supports the effective coordination and ongoing improvement of School Market and Fresh Market programs across a multi-county service area. In this lead role, the position focuses on ensuring consistent, high-quality program execution by guiding day-to-day operations, supporting problem-solving, and strengthening communication across sites. Working in close partnership with the Director of School & Community Partnerships, the School Partnership Program Manager acts as a key liaison between school partners, internal teams, and frontline staff, helping align efforts and address operational needs. This role provides informal leadership by serving as a resource to the School Partnership Coordinators, assisting with onboarding and training, and contributing to process enhancements and select initiatives. 

About Second Harvest

Second Harvest Food Bank of Central Florida is a member of Feeding America – the largest charitable domestic

hunger-relief organization in the United States. Second Harvest Food Bank secures and distributes food and grocery

products to more than 800 feeding partners throughout Central Florida. With the help of food and financial

donors, volunteers and a caring, committed community, the food bank distributes 300,000 meals every day to a seven-county

service area, which includes Brevard, Lake, Marion, Orange, Osceola, Seminole and Volusia. Feeding neighbors

facing hunger is only the beginning. By investing in job training programs, advocating for access to nutritious foods, and

inspiring our community to get involved, Second Harvest Food Bank is leaning into the root causes of hunger and helping

our neighbors thrive.

Department Overview

The School Partnerships team serves as the primary point of contact for school partners participating in the School Market and Fresh Market program models. Guided by a student-centered, stigma-free approach, the team works to ensure safe, equitable, and dignified access to nutritious food at partnering sites across Brevard, Lake, Marion, Orange, Osceola, Seminole, and Volusia Counties. Through strong relationship-building and ongoing support, the School Partnerships team works directly with school partners interested in program participation. The team also collaborates closely with departments across the organization to strengthen program operations, foster innovation, and expand sustainable solutions that support student success and improve food access for children and families throughout Central Florida. 

Work Schedule 

• Monday–Friday, 9:00 AM – 5:00 PM 

Travel Requirements

• Up to 30% local travel across a seven-county service area 
• Combination of office-based and occasional field-based work

Core Responsibilities/Essential Functions 

Program Coordination & Execution

• Coordinate School Market and Fresh Market program operations across assigned sites, ensuring timely, accurate, and consistent execution
• Serve as the primary point of contact for a portfolio of school partners, maintaining strong, responsive relationships 
• Identify and address day-to-day operational challenges, escalating complex issues as needed, to ensure program delivery
• Ensure alignment and communication between program sites, Operations, and program team
• Assist the Director with operational transitions and expansion efforts

Record Keeping & Data Integrity

• Maintain detailed and accurate program records within Primarius and Microsoft Office tools to meet organizational and partner requirements
• Monitor data consistency across sites, flag discrepancies and provide resolutions where possible
• Prepare routine reports and summaries to support program tracking and team decision-making

Process Improvement & Operational Excellence

• Identify and recommend opportunities for process improvements to enhance efficiency, communication, and program quality 
• Standardize workflows, tools, and documentation to support consistency across program sites 
• Partner with Director to pilot and refine new program approaches or enhancements 

Partner Engagement & Customer Service

• Provide strong customer service to school partners, responding to needs and inquiries in a timely manner
• Conduct regular check-ins with partners to assess needs, gather feedback, and support partner success
• Support partner problem-solving and capacity building to improve program outcomes and experience 

Training, Onboarding & Peer Leadership

• Manage and support onboarding and training of new coordinators and partner sites, ensuring understanding of program standards and expectations 
• Serve as a lead and go-to resource for team members, offering guidance, troubleshooting support, and knowledge sharing 
• Model strong and effective organization, communication, and relationship management

Special Projects & Program Support

• Lead implementation of special initiatives 
• Assist in developing program materials such as guides, templates, and communications
• Support planning and execution of trainings, site visits, and partner events
• Other duties as assigned

Requirements

Requirements

Minimum Qualifications:

• Bachelor’s Degree or equivalent experience in nonprofit management, public health, or related field 
• 2+ years of experience coordinating programs with multiple stakeholders and moving parts
• Knowledge of management practices, employment law fundamentals, and the organization’s HR policies and procedures
• Awareness of emerging trends in the function and how they affect the team’s work
• Awareness of how department activities contribute to organizational goals and strategies
• Proficiency in tools, systems, or software needed to manage a team (e.g. Excel, Outlook, Word, etc.)
• Familiarity with applicable laws, regulations, and industry standards 
• Strong written and verbal communication skills to convey expectations, feedback, and information to direct reports and stakeholders
• Knowledge of how to monitor performance, and deliver timely, constructive feedback
• Understanding of how to coach team members and support their day-to-day development
• Understanding of how to plan and prioritize team workload to meet commitments
• Strong attention to detail and consistency in applying policies and practices fairly
• Proficient in managing multiple tasks, deadlines, and competing priorities
• Ability to make sound day-to-day decisions and escalate issues appropriately
• Ability to address conflicts and difficult conversations within the team with support as needed
• Ability to foster teamwork and build relationships across departments 
• Ability to take ownership of team results and drive operational goals 
• Ability to adjust plans and strategies in response to evolving departmental priorities or challenges
• Ability to ensure deliverables meet quality standards and align with expectations

Desired but not required experience

• Experience in hunger relief, food access, or social services 
• Experience supporting or mentoring peers or leading components of a program