SECURITY OFFICER III

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

 

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

 

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

 

WE LOVE OUR WORK.

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

 

Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets  
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month 
• 20% discount for Starbucks, Ara Spa, and all food outlets 
• 100% Colorado Gaming License reimbursement after 90 days of employment 
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program 
• Career development opportunities 

Responsibilities include: 

• Required to report casino floor activities to department and/or casino leaders accurately and timely.
• Responsible to run departmental operations when department leadership is unavailable.
• Communicate pre-shift topics and run training modules with consistency.
• May be required to take lead on Lost and Found procedures to include mailing items back to guests, organizing the daily intake of Lost and Found throughout the day.
• May be required to observe the safety practices of team members on daily activities.
• May be required to mentor in report writing formats and verbiage.
• Required to train new officers in Security Protocols and ensure knowledge of expectations and job duties.
• Ability to establish relationships with department leaders to gain additional knowledge of casino operations.
• May be required to operate security shuttle on weekends, providing safe travel for team members to and from property.
• Required to complete property incident reports in a timely manner to ensure safety compliance.
• Adheres to departmental and company policies and procedures regarding guest service standards.
• Provides a safe, secure, and comfortable environment for all guests and team members.
• Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. May include uneven, incline, decline surfaces, and stairs.
• Escorts and transports funds for table fills, slots and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies and or cleaning personnel
• Maintains strict confidentiality and professionalism in all company matters.
• Required to operate security dispatch proficiently to include but not limited to, dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.
• Provide superior guest experience through consistent, positive interaction.
• Required to take lead with property incidents acting as a first responder to include but not limited to, team member and guest medicals, fire alarms, critical property issues and obtaining guest information on security related incidents that may occur on company property.
• Ability to lift and carry up to 50 lbs.
• Knowledge of applicable state laws and gaming regulations.
• Ability to patrol by foot and/or stand extended periods of time (6-8 hours) while verifying identification credentials to prevent underage access to gaming areas.
• This is a uniformed position, which requires that team members comply with Ameristar uniformed appearance standards while on duty.

BRING US YOUR BEST.

• Ability to sustain a high level of confidentiality and professionalism.
• Strong problem solving, mediation, coaching, and consulting skills.
• Strong written and verbal communication skills.
• Proficient in report writing.
• Knowledge of applicable state laws and gaming regulations.
• Knowledgeable in security protocol and SOP’s.
• Knowledgeable in cross-departmental goals.
• Competent in Microsoft Office.
• Strong de-escalation tactics.
• Knowledgeable of key controls
• Ability to lead a team with respect and professionalism.
• Ability to communicate effectively with Emergency Services (e.g., Law Enforcement, EMS, Fire Department, CDOG)
• Able to provide expert guest experience through deductive reasoning.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail-oriented
• Able to take the lead and remain calm in emergency or stressful situations.
• Able to exemplify team environment and maintain shift etiquette.
• Proficient verbal communication skills required.
• High School Diploma or equivalent required.
• Previous experience in a guest service-related field required.
• Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed is preferred, but not required.
• Ability to obtain and maintain a Colorado Support Gaming License.
• Ability to obtain and maintain a CPR certification.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

 

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

 

   

We're changing entertainment. Follow us.

 

Equal Opportunity Employer

 

 

 

 

 

 

 

 

STARTING SALARY

$23.00 to $24.00 per hour