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Description
Alert Management & Observability Standards Lead
Location: Remote – USA
Company Overview
Glint Tech Solutions is a women-owned global staffing and IT recruiting firm connecting top technical talent with leading enterprise clients across the United States and Canada.
Project Description
Our client, a large-scale enterprise technology organization, is seeking an Alert Management & Observability Standards Lead to define, govern, and continuously improve their enterprise alerting ecosystem. This role serves as the central authority for alert lifecycle management — from initial definition and severity standards through routing, response instructions, and KPI reporting. The ideal candidate brings deep observability platform expertise, a strong governance mindset, and a proven ability to reduce operational noise while improving the quality and actionability of alerts across 24x7 operations environments.
Key Responsibilities
- Lead rationalization and prioritization of enterprise system alerts based on business criticality and operational impact
- Establish, document, and enforce standards for alert severity, metadata, naming conventions, and routing across observability platforms
- Serve as the organizational gatekeeper for determining which alerts require immediate escalation to the 24x7 Operations team
- Build and maintain a centralized catalog of clear, standardized response instructions for all actionable alerts
- Define, monitor, and report on KPIs related to alerting health, signal-to-noise ratio, and operational outcomes
- Collaborate with engineering, DevOps, SRE, and operations teams to drive continuous improvement in alert quality and coverage
- Champion observability best practices and enforce standards across cross-functional technical teams
Mandatory Skills
- Advanced hands-on experience with Splunk
- Advanced hands-on experience with Datadog
- Intermediate experience with Prometheus and Grafana
- Intermediate experience with ServiceNow Event Management
- Advanced incident response experience including workflow design and operational coverage modeling
- Proven experience reducing alert noise and improving alert actionability at enterprise scale
- Strong understanding of 24x7 operations environments and escalation frameworks
- Excellent stakeholder management skills with a demonstrated ability to drive and enforce cross-team standards
Nice-to-Have Skills
- Experience with additional observability or AIOps platforms
- Background in SRE or platform engineering environments
- Familiarity with ITIL or similar IT operations frameworks
- Experience in highly regulated industries such as healthcare or financial services
