Store Manager - Katy

Description

Store Manager – Consuela, Katy

Location: Katy, TX
Reports To: Area Retail Manager
Status: Full-Time | Exempt

Purpose of the Role

As the Store Manager of Consuela’s Katy location, you are the heartbeat of our retail experience—blending operational excellence with heartfelt hospitality and leadership. You’ll lead by example to create a welcoming, elevated environment where customers feel seen, supported, and inspired.

Two of Consuela’s main brand pillars revolve around creating art as well as supporting and uplifting women. Given those efforts - this role is ideal for a fashion leader who is equally passionate about people (both internal and external), product, and hospitality; someone who leads by example, develops others, and ensures that each store reflects the joyful, inclusive, and elevated retail environment that defines Consuela. 

Key Responsibilities

Customer Experience & Brand Stewardship

• Champion Consuela’s signature hospitality model—where service is warm and never pushy
• Create a store environment that reflects our brand values: creativity, inclusivity, joy, and empowerment
• Personally model best-in-class service behaviors: storytelling, connection, empathy, and gratitude
• Ensure every customer leaves the store feeling inspired, appreciated, and part of the Consuela community
  

Store Operations & Sales Leadership

• Own all day-to-day retail operations, including opening/closing, team scheduling, payroll forecasting, and sales floor coverage
• Lead daily sales execution and merchandising in alignment with company standards and product strategy
• Manage store-level controllable P&L items, including payroll, supplies, and shrink
• Maintain high standards of cleanliness, organization, safety, and compliance
• Oversee back-of-house operations including inventory flow, receiving, packaging, and quality control
  

Team Leadership & Development

• Hire, train, and develop a high-performing team of retail brand specialists and leaders
• Build a store culture rooted in belonging, development, and accountability
• Conduct daily coaching and 1:1s with team members focused on performance, service, and growth
• Create and implement succession plans to build a talent pipeline for future store leadership roles
• Lead store huddles and service training sessions to keep morale and brand standards high
• Proactively communicate store trends, guest feedback, and team needs to Area Retail Manager and HQ

Visual Merchandising & Marketing Activation

• Execute all brand visual guidelines and seasonal merchandising updates in partnership with visual and creative teams
• Partner with the Consuela Connects team to host in-store events and community activations

Brand Representation & Physical Presence

As a Consuela Store Manager, you are more than a retail operator—you are a physical extension of the Consuela brand. That means embodying our purpose, our tone, and our aesthetic.

• Represents Consuela’s joyful, artistic, and purpose-led spirit by leading with a confident presence, paired with a polished personal style and genuine enthusiasm/energy— demonstrating Consuela lives within an elevated, effortless aesthetic rather than dressing as the product.
• Set the tone for hospitality-forward service that is empathetic, intuitive, and pressure-free
• Uphold visual and cultural standards that reflect a high-end retail environment—including team appearance, store ambiance, and language used in customer interactions
• Champion and protect the brand’s emotional impact—ensuring every customer feels uplifted, seen, and welcomed

Requirements

Education & Experience

• 3+ years of retail management experience, preferably in fashion, accessories, or lifestyle retail
• Proven track record of delivering exceptional customer service and developing high-performing teams
• College degree preferred; high school diploma required
• Proficiency in retail/technology systems (POS, timekeeping, inventory), Google Workspace, and mobile tools
• Must have reliable transportation and ability to work weekends, evenings, and holidays as needed

Knowledge, Skills & Traits

• Passion for art, design, fashion, and storytelling
• Deep understanding of retail operations, merchandising, and sales behaviors
• Clear and compassionate communicator with strong emotional intelligence
• Natural team motivator who leads with warmth, vision, and consistency
• Strong organizational skills to juggle priorities, timelines, and people with grace
• Personally aligned with Consuela’s mission, values, and spirit of positivity

Benefits

• Company-subsidized medical, dental, vision insurance
• SIMPLE IRA with company match
• Generous PTO
• Access to Consuela products and employee discount
• Opportunities for career growth and leadership development within a growing brand