Client Relationship Manager

Client Relationship Manager

About the Role

We are seeking a proactive and customer-focused Client Relationship Manager to build and maintain strong client relationships while ensuring exceptional service delivery. This role serves as the primary point of contact for clients, managing day-to-day interactions, coordinating with internal teams, and driving high levels of client satisfaction.

Key Responsibilities:

• Build and maintain strong relationships with clients and key stakeholders.
• Act as the primary point of contact for all client-related matters and escalations.
• Conduct regular business reviews to ensure client satisfaction and identify improvement opportunities.
• Coordinate with cross-functional teams to address client needs and deliver agreed outcomes.
• Monitor service delivery against agreed service levels and proactively address potential issues.
• Manage client meetings, communications, and action plans, ensuring timely follow-up.
• Track deliverables and ensure commitments are completed effectively and on time.
• Identify opportunities for account growth and additional services.
• Manage client status reports and provide regular updates to stakeholders.
• Support invoice management and assist in resolving outstanding payment issues.

About You

The ideal candidate is a strong relationship builder with excellent communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment.

Requirements:

• Minimum of 3 years' experience in a client relationship, account management, or similar role.
• Proven track record of delivering high levels of client satisfaction.
• Degree in IT, Management, Business Administration, or a related field.
• Proficiency with Google Workspace applications.
• Excellent verbal and written communication skills in English.
• Strong interpersonal, stakeholder management, and customer service skills.
• Highly organised with strong attention to detail.
• Ability to manage multiple priorities and work effectively under pressure.
• Project management knowledge or certification will be considered an asset.