Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. 

What you have  

• High school diploma or equivalent. Some college or supervisory experience preferred. 

• 2 years of supervisory experience 

• One year food service experience in a full-service restaurant or similar setting. This job requires ability to perform the following: 

• Carrying or lifting items weighing up to 50 pounds 

• Moving about the outlet. 

• Handling food objects and products 

What you’ll do  

• Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues. 

• Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. 

• Oversee cash handling and check/credit policies and procedures. 

• Inspect restaurant daily to ensure high quality food and food presentation and cleanliness. 

• Conduct pre-shift meetings to inform staff of daily events. Review daily specials. 

• Ensure side work duties are complete and tables are set before, during and after operating hours. 

• Promote teamwork and quality service through daily communication and coordination with other departments. 

• May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable. 

• Perform other duties as assigned by management. 

• Communication skills are utilized a significant amount of time when interacting with customers and employees 

• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions. 

• Mathematical skills, including basic math, cash handling, are utilized frequently. 

• Problem solving, reasoning, motivating, organizational and training abilities are used often. 

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. 

• May be required to work nights, weekends, and/or holidays. 

• Other necessary duties as reasonably assigned 

Physical Demand  

• Ability to sit or stand for extended periods of time  

• Ability to bend  

• Ability to lift, pull 50 lbs  

• Ability to communicate clearly  

• Ability to work long hours as needed  

Mental Demands  

• Make sound judgments quickly  

• Work on multiple tasks, making appropriate progress towards deadlines  

• Able to work independently, take direction, and provide direction to others  

• Manage differing personalities within the property, the resort, and the community  

• Maintain the highest degree of confidentiality  

• Ability to work effectively in stressful, high pressure situations  

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary  

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.