Service Delivery DSC Technical Specialist

Are you passionate about building strategic customer relationships and delivering value through innovative chemical solutions? 

Would you enjoy leading site operations, driving business growth, and providing specialized technical support within the energy industry? 

Join our Baker Hughes – Oilfield & Industrial Chemicals (OFIC) 

Summary of Organization 

At Baker Hughes, our Oilfield & Industrial Chemicals business delivers innovative chemical solutions that help customers optimize production, improve asset integrity, and maximize efficiency throughout the lifecycle of their operations. We partner with customers across the energy sector to solve complex challenges while maintaining the highest standards of safety, quality, and environmental stewardship. 

Partner with the best As a Lead Site Account Manager, you will play a critical role in managing strategic customer accounts while serving as the primary liaison between Baker Hughes and our customers. You will be responsible for strengthening customer relationships, providing specialized technical recommendations, and coordinating site service activities to ensure exceptional results, sustainable growth, and operational excellence. 

As a Lead Site Account Manager, you will be responsible for:

• Managing and strengthening strategic relationships with key customers to ensure high levels of customer satisfaction and retention.
• Providing technical and application recommendations related to chemical treatments to optimize customer operations and production performance.
• Coordinating and overseeing the activities of site service teams assigned to customer accounts.
• Leading the execution of contracts and projects while ensuring achievement of technical, operational, and commercial objectives.
• Collaborating with cross-functional teams to deliver effective service execution and timely customer support.
• Identifying opportunities for business growth, operational improvements, and account expansion.
• Providing customer feedback to the organization to drive continuous improvement in products, services, processes, and procedures.
• Supporting business planning activities including budgeting, S&OP processes, forecasting, and performance management.
• Monitoring the effectiveness of chemical treatment programs and recommending adjustments when necessary.
• Driving a culture of safety, compliance, and operational excellence across all activities.
• Coaching and supporting the professional development of site service personnel and technical teams.
• Conducting all business activities in accordance with Baker Hughes HSE policies, Legal Compliance requirements, and Baker Hughes Core Values.

Fuel your passion to be successful in this role you will:

• Have a bachelor's degree in Chemical Engineering, Petroleum Engineering, or a related technical discipline.
• Have 10 to 15 years of experience within the Oil & Gas industry.
• Demonstrate extensive experience with chemical treatments and their application in oilfield production operations.
• Possess strong technical knowledge of oilfield chemical technologies and applications.
• Have experience managing customer accounts and providing specialized technical support.
• Have experience coordinating field operations and leading multidisciplinary teams.
• Demonstrate strong communication, influencing, and customer relationship management skills.
• Be proficient in English with advanced verbal and written communication skills.
• Be available to travel as required to support business needs.
• Demonstrate the ability to work independently, manage multiple priorities, and deliver results in a dynamic environment.

Desired Qualifications:

• Strong technical knowledge of demulsifiers, emulsifiers, corrosion inhibitors, scale inhibitors, paraffin treatments, asphaltene treatments, and related production chemical applications.
• Previous experience managing strategic accounts within the Oilfield Chemicals or Production Chemicals business.
• Experience with budgeting, forecasting, S&OP processes, and business planning activities.
• Experience designing and optimizing chemical treatment programs to improve production performance and flow assurance.
• Strong coaching and mentoring capabilities with a demonstrated ability to develop technical and field personnel.
• Knowledge of continuous improvement methodologies and operational excellence practices.

Work in a way that works for you 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. 

Working with us 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. 

Working for you 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. 

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs. This position is eligible for our comprehensive and competitive benefits package. Additionally, it may be eligible for other forms of compensation, such as bonuses, subject to the terms and conditions of applicable benefit plans and policies. 

Work Location: Villahermosa, Mexico 

Travel Requirement: Required as business needs dictate.

The Baker Hughes internal title for this role is: Services Senior Specialist - Technical Support Engineering