Airport Operations Agent III - BKL

Under the general supervision of the Manager of Airport Operations, assists in the operational management of Cleveland Hopkins International Airport or Burke Lakefront Airport to maintain the airport operating certificate. Assists airport management with the implementation of the policies of the Department of Port Control as necessary. Supervises the work performed by Airport Operations Agents I and II. Guides, trains, and supports Operations staff. Assigns daily shift duties to Agents. Assists the shift Superintendent with preparation of work and staffing schedules for the Operations office. Acts in the capacity of an Airport Operations Agent when the shift Superintendent is on duty. Maintains a current extended knowledge base of applicable Federal Aviation Regulations and FAA Advisory circulars. Ensures compliance with applicable regulations. Reviews operations report of preceding shift, special instructions, and nature of field conditions. Assists with the dissemination of field condition information. Operates radio and telephone equipment. Communicates with and answers questions from public on airport operations and conditions. May serve as liaison for airlines and airport management concerning operations matters. Assembles weather related forecasts and disseminates information to assist in establishing proper winter operations or other weather related response. Helps to coordinate movement of snow removal crews, crash and rescue crews, construction activity, and vehicular movement activity. Monitors aircraft movement. Communicates with air carriers, FAA ATC, airport, and other government entities as required. Escorts emergency, construction, and other approved vehicles as required. Uses radio, crash phones, and other equipment to communicate with staff, supervision, airlines/aircraft, airfield vehicles, police, Air Traffic Control Tower (ATCT) and other entities as required. Follows instructions and commands as required. Makes regular patrols and physical inspections of field, airfield, and terminal conditions. Notes and reports safety violations, discrepancies potentially hazardous conditions, as well as operational and maintenance problems in landing, hangar, ramp, roadways, terminal areas, and other airport properties. Conducts wildlife patrols, performing wildlife hazing and reduction procedures as necessary which may require the use of a pyrotechnic weapon and/or shotgun. May be required to remove debris or dead wildlife from aircraft operating areas. Responds to and assists with emergency situations as directed by the Operations Superintendent. Assumes initial control of emergency operations until arrival of higher authority. Escorts emergency, construction, and other approved vehicles as required. Utilizes devices and instruments to assess problems and conditions on airfield. Monitors security, fire, weather radar, as well as equipment and surface condition monitoring systems for alarms and makes notifications and reports on conditions as necessary. Logs and bills incoming transient aircraft for landing fees. Reviews daily log entries and verifies completion of shift log, inspection and incident reports, and records at close of shift. Maintains files. Performs other job-related duties as required.Associate’s Degree in Aviation, Airport Management, or related field from an accredited college or university required.  Four years of full-time paid experience as an airport operations agent, two of which may be in an airport operations-related field, required.  (Substitution:  One year of experience in an Airport Operations office or airport operations-related experience may be substituted for each year of college education lacking.)  One year of supervisory experience is preferred.  Valid State of Ohio Driver’s License required.  Must be able to type and possess general computer skills including Microsoft Office Suite products.  Must successfully complete a Transportation Security Administration (TSA) fingerprint-based criminal history records check and employment background check.  Must be able to lift and carry 50 pounds.  Must be willing to work in and out of doors in all weather conditions in a 24-hour operation, including a non-standard work week.

Responsibilities:

• Assigns day-to-day duties and supervises the performance ofassignedteam members.
• Assistswith the preparation of assignments, staffingschedulesand activity reports for the section.
• Assembles weather related forecasts anddisseminatesinformation toassistinestablishingproper wither operations response.
• Coordinates operations in the movement area, including but not limited to snow removal, crash and rescue,constructionand maintenance activities, as well as monitoringaircraftmovement.  
• Assistswith the development of the Snow and Ice Control plan.
• Assigns and conducts wildlife patrols, wildlife hazing and reductionproceduresas necessary. Activities may require the use of pyrotechnic weapons and/or shotguns, the removal of dead animals from the airfield and the submission of FAA Wildlife Strike reports.
• Assigns and conducts patrols and airfield/facility inspections for unsafe, non-compliant, or general maintenance issues and reports discrepancies. Areas of inspection include but are not limited to field and landing conditions, hangars, ramps, terminal areas, roadwaysystemsand other airport owned properties.
• Monitors security, fire, weather radar, as well as equipment and surface condition monitoring systems for alarms, notifies responsible parties, and reports onconditionsas necessary.
• Writes and reviews various daily shift reports. 
• Monitors two-way radio communications, flight operation statuses, work order requests, security access control, CCTV systems, etc.
• Coordinates various operations with the Airlines, FAA Air Traffic Control Tower, othersectionsand government entities asrequired.
• Provideshigh levelof customer service in responding to questions and inquiries from the public, airport stakeholders, and/or governmental regulatory agencies.
• Assumes initial control of emergency response activities.
• Verifies completion of all shift reports including but not limited to shift logs, inspection reports, incidentreportsand all other required documentation. 
• Supervises the performance of the assignedstaff:develops and monitors employee goals, counsels and coaches, instructs and evaluates employees,initiatesand enforces disciplinary actions, and informsSuperintendentof performance or operational issues as they arise.
• Must be willing to work any shift to cover operational needs including nights, weekends and holidays and is toparticipatein emergency preparedness events and activities.
• Promotes and ensures compliance with occupational health and safetymanagementpolicies, procedures, and programs to minimize employee accidents and to promote a safe work environment. Prepares accident and injuryreportsas necessary.
• Performs other related duties asrequired.

Qualifications:

• A High School Diploma from an accredited high school program or GED isrequired.
• Bachelor’s degree inAirport or Aviation/Aerospace Management, Aviation/Aerospace Science, Business or Public Administration, or a closely related field from an accredited four-year college or university.(Substitution: One year of experience in an Airport Operations office or other airport operations related experience may be substituted for each year of college education lacking)
• Fouryears offull timepaid experience as an airport operations agentisrequired.
• Must successfully complete all applicable regulatory airfield Ground Vehicle Operator and Winter Operations training/assessments, within probationary period, andmaintaincorresponding airfield driving privileges throughout employment.
• NIMS and ICS certifications forFront Line Supervisiontier and any assigned working groups must be completed within six months of employment and completeadditionalor refresher trainings asrequired.
• Must have a demonstrated ability to work in a diverse and inclusive environment that fosters non-discrimination.
• A valid State of Ohio Driver’s License is required.  
• Must haveandmaintainanacceptable driving record.
• Excellent, proved interpersonal,verbaland written communication skills and ability to interact and represent theorganizationwith airport tenants, state and federal authorities, otherorganizationsand the publicon a professional level.
• Must beable to type and becomputer proficient inthe Microsoft Office Suite.
• Must be able to stand,walkand/or sit for extended periods on a frequent basis.
• Must have the constant ability to talk and hear.
• Mustpossessboth near and far visual acuity.
• Must successfully complete a Transportation Security Administration (TSA)10 yearfingerprint-based Criminal History Records Check and employment background check and Security Threat Assessment.
• Must be able to pass a pre-employment physical and drug test.
• Must be able to lift and carry 50 pounds. 

Preferred Qualifications:

• Minimum of one(1)year of supervisory experience is preferred.
• Operational experience at Cleveland Hopkins International Airport or Burke Lakefront Airport is preferred.
• Prior experience with a Fixed Base Operator (FBO), airline, air cargo carrier, airfield maintenance, and/or airport emergency services, and possession of a Private Pilot Certificate is desirable.

Core Competencies:  

Managing Programs or Projects

Programs

• Technology Management: Keepsup-to-dateon technological developments. Makes effective use of technology to achieve results.Ensures access to, and security of, technologysystems.
• FinancialManagement: Understands the organization’s financial processes, as related to their role. Prepares, justifies, and administers the programbudget; orassistswith these duties. Oversees, orassistswith, procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities.
• Creativity / Innovation:Develops new insights intosituations; questions conventional approaches; encouragesnew ideasand innovations; designs and implements new, efficient/effective programs/processes.
• Partnering: Develops networks and builds alliances; collaborates acrossboundariesto build strategic relationships and achieve common goals.

Projects

• Team Building: Inspiresand fosters teamcommitment, spirit, pride, and trust. Facilitates cooperation andmotivatesteammemberstoaccomplishgroup goals.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise relevant to their division.
• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.
• Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
• Influencing/ Negotiating: Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.

Manages Self

• Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
• Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues self-development.

• Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
• Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
• Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.
• Flexibility :Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
• Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

We are committed to creating a diverse and inclusive environment that recruits, employs, develops, compensates and promotes based on qualifications and is proud to be an equal opportunity employer. DPC understands and appreciates that our differences in gender/gender identity, race, ethnicity, religion, national origin, age, marital status, sexual orientation, physical or cognitive ability, and military/veteran status, among others, provide us with a competitive advantage to best serve our employees, stakeholders and communities we serve. 

https://www.clevelandohio.gov/city-hall/departments/human-resources/total-rewards

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.