Programme Governance & Quality Lead

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this Role

We are seeking a Programme Governance & Quality Lead to drive governance standards and delivery assurance across Strategic Programmes and Operational Initiatives. This role focuses on embedding consistent governance practices, monitoring delivery performance through KPIs and milestones, and providing clear, timely insights to stakeholders. The successful candidate will support hybrid delivery environments and enable informed decision-making, consistent execution, and continuous improvement across programmes.

## What you will do

Define and implement governance standards across programmes and operational initiatives.

Ensure adherence to governance processes, including milestones, approvals, reporting, and maintaining a central deliverables library.

Maintain key governance artefacts such as RAID logs, decision registers, and compliance checklists.

Promote effective use of VOIS tools including Agility, Azure DevOps, Jira, and Power BI.

Support hybrid delivery models with tailored governance approaches.

Track and report delivery health indicators (KPIs, milestones, risks, and issues).

Provide transparent dashboards and reports to senior stakeholders, including process and business health metrics.

Facilitate risk and issue escalation and resolution across change domains.

Collaborate with cross-functional teams to embed standards and continuous improvement practices.

Act as a governance advisor to programme sponsors, programme leads, and Centres of Excellence.

Communicate governance insights, programme health, and quality performance effectively.

Own and deliver programme communications including dashboards, newsletters, and executive summaries.

Ensure communications are clear, timely, and aligned with Strategic Programmes and Lean Operations frameworks.

## Who you are

An individual with at least 5 years’ experience in an IT environment.

Demonstrates strong understanding of programme and project governance.

Skilled in building and maintaining governance artefacts such as RAID logs, decision registers, and compliance trackers.

Experienced in hybrid delivery environments (Agile and Waterfall).

Capable of defining, tracking, and interpreting KPIs with strong attention to data quality and reporting accuracy.

A confident communicator who can engage stakeholders and influence without formal authority.

Proficient in creating executive-level communications including dashboards and reports.

Experienced in using dashboarding tools such as Power BI.

Familiar with portfolio and delivery tools including Azure DevOps, Jira, Teams, and SharePoint.

Fluent in English, both written and spoken.

Holds experience in programme governance, PMO, or delivery assurance within complex environments.

Demonstrates working knowledge of delivery methodologies and governance tailoring.

Comfortable producing executive reporting and maintaining governance artefacts.

Holds a relevant academic qualification and/or professional certification (e.g. PRINCE2, PMP, AgilePM, Scrum Master) is advantageous.

## Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What's in it for you

Hybrid way of working

Medical and dental services

Life and hospitalization insurance

Dedicated employee phone subscription

Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.

Special discounts for gyms and retailers

Annual Company Bonus

Loyalty Programme

Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills

You get to work with tried and trusted web-technology

Getting in on the ground floor of a technology changing company

We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.

Special Paternal Program - 4 months of paid paternity leave

## What skills you will learn

Advanced programme governance frameworks and delivery assurance practices.

Data-driven decision-making and KPI performance tracking.

Stakeholder engagement and executive communication techniques.

Expertise in hybrid delivery models combining Agile and Waterfall approaches.

Advanced dashboarding and reporting using Power BI and portfolio tools.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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#JDEnhancedByTARA

## Follow us on social media and #StayConnected

LinkedIn: https://www.linkedin.com/company/vois/

Facebook: https://www.facebook.com/voisglobal

Instagram: https://www.instagram.com/voisglobal/