Care Management Supervisor, Homeless Services (Nashville, TN)

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness.  Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. 

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

Provide leadership, supervision, and support to team of assigned
staff that are proving services to individuals experiencing homelessness, involved in the court system, and to consumer with severe and persistent mental illness.

Job Title: Care Management Supervisor, Homeless Services (Nashville, TN)

Schedule: Monday to Friday, 8:00 AM-4:30 PM

Salary: $53,500 (base pay) with additional incentive for language skills, leadership, and behavioral health experience. Mileage reimbursement available. 

JOB SUMMARY: Provide leadership, supervision, and support to team of assigned staff that are proving services to individuals experiencing homelessness, involved in the court system, and to consumer with severe and persistent mental illness.

RESPONSIBILITIES:

• Supervise care management and outreach teams and ensure consumers are seen according to agency standards and grant requirements and provide appropriate clinical and administrative recommendations.
• Ensure program protocols/policies and procedures are carried out.
• Conduct planning session and meeting with team as required by Agency and as needed.
• Coordinate prompt assignments of consumer to care mangers and ensure appropriate contact.
• Promptly address team concerns and work to obtain resolution.
• Responsible for on-site consulting with Office Coordinator, Program Manager, and Care Managers as needed or assigned.
• Provide support and consultation for care managers with consumers in crisis situations.
• Ensure consumers are seen upon admission and discharge from the hospital and respite within Agency and BHO standards.
• Ensure consumer’s daily psychiatric, medical, and environmental needs are planned for and coordinated.
• Review care management documentation to ensure documentation is individualized and meets consumer’s needs and show medical necessity for continued service.
• Ensure consumers are provided efficient transitions within the Agency and into the community.
• Assist care manager with referral and linkage to community resources and advocate for consumers when necessary.
• Meet regularly with Program Manager for supervisions (individual and/or group).
• Attend regular Supervisor’s meeting.
• Attend and facilitate daily and weekly team meetings and ensure multi-disciplinary approach. Ensure appropriate documentation for these meetings.
• Counsel care manager on performance and complete scheduled performance appraisals.
• Collect and monitor completion of clinical documentation as outlined in Agency policy and procedures, (i.e., hospital, 90-day housing review, etc.)
• Collect and review all appropriate documentation for payroll and financial reimbursement and submit to Accounting Department in a timely manner.
• Interpret necessary agency reports; use them to monitor production standards of assigned care managers/outreach specialist as outlined in the Agency policy and procedure manual and per grant requirements.
• Provide individual supervision of assigned Care Managers and Outreach Specialist and maintain supervision records in accordance with Agency and BHO standards. Supervision includes but not limited to in-office meetings, ride-alongs, and chart audits.
• Assist in the hiring of care management staff.
• Ensure timely and appropriate documentation as required by the Agency or grantee, including the use of HMIS database.
• Develop and maintain community relations through prompt follow-up with contacts.
• Participate in community-coordinated events and initiatives put in place by the Metro Nashville Continuum of Care, including community meetings required or necessary for grant participation.
• Assist Program Manager in the completion of quarterly and annual reports for PATH Program and agency reports.
• Attend and assist in site monitoring visits.

SKILLS AND EXPERIENCE:

• Master’s degree (M.A., M.S.) in a health-related field of counseling, psychology, or social work preferred.

• Licensed or license eligible preferred.

• Experience in a mental health setting preferred.

• Two years of supervisory experience in a mental health setting.

REQUIREMENTS:

• Valid Tennessee Driver’s License

• Acceptable Motor Vehicle Report (MVR)

• Acceptable Criminal Background Investigation

• Personal Automobile Insurance

ABOUT YOU:

Leadership Skills

• Ability to lead by example

• Motivational skills

• Timely decision-making and decision-quality skills

• Coaching/Mentoring skills

• Building effective teams (creates strong morale, defines success in terms of the whole team, etc.)

Accountability

• Proactive in management of discharge rate for team

• Proactive in management of rate of staff turnover for team

• For self and to peers in effort to meet department/agency goals

Prioritization

• Meet deadlines

• Prepared for meetings

• Task completion

• Organization

• Plan for time off

• Time Management

• Self-Disciplined

Communication

• Within team, within department, across departments

• Ability to get messages across that have the desired effect

• Verbal and written skills

• Informing:  provided the information people need to know to do their jobs

Problem Solving Skills

• Timely conflict resolution skills

• Crisis management skills

• Uses data/logic/methods to solve problems with effective solutions

• Can identify hidden problems

• Looks beyond the obvious and doesn’t stop at first answers

BENEFITS: Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Pet Insurance

• Basic Life and AD&D Insurance

• Short- & Long-Term Disability

• Supplemental Life Insurance

• Cancer Insurance

• Accident Insurance

• Critical Illness Insurance

• 403b - Retirement Plan

• Calm App for medication and mental health

• Gym membership discounts 

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.