Apprentice Commercial Support Coordinator – Burgess Hill

 

 

Apprentice Commercial Support Coordinator – Burgess Hill

 

Starting Salary: £16,224 - £20,280

Burgess Hill, West Sussex

Sale Executive Level 4 Apprenticeship

 

Swarm Recruitment is working with Voltix Services to recruit a Level 4 Sales Executive Apprentice. This is a great opportunity for someone looking to kickstart their career in sales or business within a thriving growing company.

 

About Voltix and the role

Voltix Services is a leading facilities maintenance provider, delivering planned preventative maintenance, reactive maintenance, statutory compliance and specialist engineering services across London and the Southeast.

The mission is simple: Keeping your buildings running, so nothing slows you down.

As Voltix’s business continues to grow, we're looking for a highly organised and customer-focused Commercial Support Coordinator to support the commercial team and help deliver an exceptional customer experience from initial enquiry through to contract renewal.

This is an excellent opportunity for someone looking to build a long-term career within commercial operations, account management and business development.

 

The Commercial Support Coordinator plays a pivotal role in supporting the entire customer journey.

Working closely with the Commercial Director, Business Development Managers and Operations team, you'll help ensure new customers are successfully mobilised, existing customers receive an outstanding level of service, and our commercial processes run efficiently.

No two days are the same, making this an ideal role for someone who enjoys variety, organisation and building relationships.

 

 Key Responsibilities

Account Management:

• Coordinate Quarterly Service Review (QSR) meetings with existing customers.
• Maintain regular communication with customers to ensure high levels of satisfaction.
• Support contract renewals and customer retention activities.
• Gather customer feedback and testimonials.
• Identify opportunities for additional services and pass leads to the Business Development team.
• Build strong, long-term customer relationships.

 

Contract Mobilisation:

• Coordinate the mobilisation of new maintenance contracts.
• Act as the link between the Sales and Operations teams to ensure a seamless customer handover.
• Ensure all contract documentation and customer information is complete and accurate.
• Track mobilisation progress and resolve issues where required.
• Deliver a smooth onboarding experience for every new customer.

 

Commercial & Pricing Support:

• Support the Business Development team with pricing planned maintenance contracts.
• Prepare renewal quotations for existing customers.
• Assist with project and quoted works pricing.
• Produce professional quotations and supporting documentation.
• Support tender submissions and commercial proposals.

 

CRM & Commercial Administration:

• Maintain accurate customer records within Salesforce.
• Create and manage customer sites and asset information.
• Produce reports and dashboards to support the commercial team.
• Manage commercial documentation.
• Support pipeline management and sales administration.

 

General Support:

• Handle inbound customer enquiries.
• Coordinate customer meetings.
• Support marketing initiatives where required.
• Assist with commercial improvement projects.
• Provide general administrative support to the Commercial team.

 

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail.
• Friendly, professional and customer focused.
• Confident communicating by telephone and email.
• Proactive and able to manage multiple priorities.
• Keen to learn and develop their commercial skills.
• Comfortable working with systems and technology.

 

 

Skills & Experience

Desirable:

• A full driving license and car is desirable due to location outside of Burgess Hill and for site visits.

• Previous experience in an administrative, commercial support or customer service role.
• Excellent communication skills.
• Strong organisational and time management skills.
• Good knowledge of Microsoft Office.
• CRM experience (Salesforce desirable but not essential).
• Experience within Facilities Management, Construction or Property would be advantageous, although full training will be provided.

 

Working Arrangement

• This is a full-time office role with site visits – 39 hours
• Monday – Thursday, 8.00am – 5.00pm (1 hour for lunch)
• Friday 8.00am – 5.00pm (1 hour for lunch)
• Start as soon as possible

 

Career Development

The company is passionate about developing our people.

The successful candidate will receive structured training and exposure across every area of the commercial function, providing a clear pathway into future roles such as:

• Commercial Account Manager
• Customer Success Manager
• Business Development Manager
• Commercial Manager

 

You'll work alongside experienced professionals across Sales, Operations, Finance and Engineering, gaining valuable knowledge of the Facilities Management industry.

 

Salary and Benefits

At Voltix, there is a belief in investing in people and creating genuine opportunities for career progression.

As part of the team, you'll receive:

• Competitive salary (dependent on experience) - £8 - £ 10ph (£16,224 - £20,280)
• A commission or bonus structure is possible in the future
• 23 days annual leave, plus Bank Holidays
• Benenden Private Healthcare
• Enrolment onto the Level 4 Sales Executive Apprenticeship, providing nationally recognised training and qualifications
• Ongoing coaching and mentoring from experienced commercial leaders
• Exposure to all areas of the business, including Sales, Operations, Finance and Engineering
• A supportive and collaborative working environment
• Genuine opportunities for career progression within a growing business

 

 

Training Information

Training will be with Swarm Training, a national apprenticeship provider in the UK. The successful candidate will work towards a Level 4 Sales Executive apprenticeship which takes 15-18 months to complete. The apprentice must complete a minimum of 6 hours per week during working hours, with monthly training sessions conducted by a tutor, with tasks assigned to be completed during those hours.

 

By applying for this position, you agree for your data to be stored by Swarm Recruitment until notice is given by you for it to be removed. Your data will only be used for the purposes intended. Our Data Protection Policy will be forwarded to you if requested.