Claims Specialist, Commercial Property

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

94,200 - 115,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

12%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for an Claims Adjuster to join our growing Commercial Property team!

As a Commercial Property Claims Adjuster, you will support customers who have experienced damage or loss to their commercial property by guiding them through the claims process from first notice to resolution. You will coordinate with vendors, independent adjusters, and subject-matter experts to investigate, evaluate, and settle claims efficiently and accurately. Success in this role requires empathy, strong listening and communication skills, sound business judgment, and excellent organization to manage multiple commercial property claims through to completion.

What you'll do here:

• Analyze information gathered, interpret insurance policy wordings, determine coverage, and assess damage　

• Develop an action plan to ensure all aspects of the claim are addressed 

• Manage all financial components of the claim, including setting reserves and ensuring prompt and equitable settlements in line with Intact’s policies and standards

• Ensure clear and concise information and direction is provided to vendors 

• Work with experts including appraisers, engineers and others to help drive progress throughout the claim

• Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process

• Keep up to date on Intact’s insurance products, appraisal and investigation techniques, and service

What you bring to the table:

• Minimum 5 years of experience in Insurance Adjusting. Commercial adjusting experience is considered an asset.

• Willingness to learn and a desire to build a rewarding career in insurance

• Adaptable and agile in a rapidly evolving business,

• Demonstrates a passion for customer service with strong written and verbal communication skills　

• Self-motivated and capable of working in a fast-paced environment　

• A forward thinker who is able to foster new ideas

• Superior organizational skills and results-driven 

• Demonstrated negotiation and conflict management skills 

#LI-Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.