Manager – Investor Reporting

Location:

11501 Outlook Street, Overland Park Kansas

JOB DESCRIPTION

• Under the direction of the senior department manager, lead and manage a team of Investor Reporting Analysts whose primary responsibility is to accurately and timely report and remit as dictated by the related servicing agreements for assigned master, primary and or special servicing contracts.

• Contract Reporting

• Review and understand investor reporting aspects of new master, primary and special contracts, establish reporting requirements, design reports as necessary, and assign to appropriate staff.

• Monitor existing master, primary and special contracts to assure compliance and efficiency of  delivery of funds and reports

• Review and understand Agency and Life Pension Reporting aspects, establish reporting requirements, design reportst as necessary and assign to appropriate staff.

• Staffing

• Hire, train, and supervise Investor Reporting team including setting performance standards, providing performance reviews, addressing employee concerns, motivating, and providing special recognition

• Evaluate Investor Reporting team tasks against human resources in conjunction with existing and projected servicing volumes.

• Processes and Procedures

• Provide leadership to the Investor Reporting team to define all reporting processes, establish  procedures, and provide training for implementation

• Evaluate and monitor the reporting processes and procedures, working with IT to automate and streamline processes as necessary.

• Communication

• Receive and effectively handle communications from external parties in a timely manner.

• Provide clear and concise communications to internal parties relative to KBREC goals, objectives, expectations and other issues.

• Customer Service

• Provide quality and timely responses to all Investor Reporting customers (senior management, portfolio teams, third party customers, i.e. rating agencies, trustees, investors, borrowers, vendors, etc.)

• Coordinate work activities with servicing and corporate accounting staff as necessary

• Participate in special projects as needed

• B.S. in Accounting, Finance or related business field and/or comparable experience

• Minimum of three years Investor Reporting experience

• Knowledge of CREFC Life/Pension and/or Agency Reporting

• Detail-oriented with ability to see big picture

• Excellent written and verbal communication skills, as well as a high degree of analytical skills

• Excellent organizational skills, efficiently handle multiple tasks and deadlines

• Experience in commercial mortgage loan servicing, accounting or loan operations

• Working knowledge of McCracken/Strategy loan servicing system

• Microsoft Excel, Word, and Outlook proficient

• Personal Laptop Computer with Dual Monitors

• Standard office equipment (phone, fax, copier, calculator)

• On-the-job

• Designated continuing education and related courses throughout the year (35 hours minimum annually)

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 08/08/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

 

 

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