- Location
- Boise, ID
- Department
- Customer Service
- Source
- Paylocity
Description
Description
WE ARE HIRING!
We are seeking a customer-focused Customer Support Specialist to provide front-line support by responding to customer inquiries, processing routine loan servicing requests, and maintaining accurate records. This role plays a key part in delivering timely, professional service while supporting overall departmental efficiency.
In This Role, You Will:
- Respond to customer inquiries related to ACH payments, payoffs, VOMs, reconveyances, and other servicing requests
- Process loan servicing transactions in accordance with RESPA guidelines and internal procedures
- Maintain accurate records and documentation across systems
- Collaborate with internal teams to resolve customer requests efficiently
- Deliver professional, timely, and high-quality customer service
At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a mission-driven organization making a meaningful impact across Idaho.
Requirements
- 6 months to 1 year of customer service or loan servicing experience preferred
- Strong communication, organization, and time-management skills
- Ability to work independently and in a team-oriented environment
- Proficiency with standard office technology and customer service systems
- Bilingual (English/Spanish) preferred
Skills
Customer Service
