Benefits Representative

Summary

Responsible for providing support for benefit programs and services, wellness resources, and retirement-related support to employees, retirees, and their dependents. 

Pay Range: $23.75 - $26.78/hr

Work Schedule: Onsite, Monday – Friday, 8:00 a.m. to 5:00 p.m.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides front desk HR support as the daily initial point of contact for walk-ins and phone calls.

• Respond to employee inquiries regarding benefit services, payroll deduction, and retirement information.

• Initiates new hire outreach and follows up on any outstanding deliverables

• Provide HR ticketing system support by taking on duties of air traffic control (ATC) to include, but are not limited to, directing tickets and phone calls to appropriate HR teams.

• Provides support for cyclical eligibility audit processes

• Assists with and provide backup support for the bill payment process.

Minimum Qualifications

Education/ Experience:     

• High School Diploma or G.E.D

• 1-2 years of related experience in a customer service capacity

• Intermediate experience with MS Office

• Ability to comfortably lead employee presentations and meetings

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience:     

• 2+ years of direct experience in benefits administration, human resources, or customer support preferred

• Advanced-level experience in MS Office

• Direct experience developing and/or leading group presentations, meetings, or events- both instructor-led and virtual

Knowledge, Skills & Abilities:

• Intermediate knowledge of business practices and procedures

• Attention to detail and ability to proactively seek opportunities for process improvements

• Excellent verbal and written communication skills with the ability to communicate with tact and diplomacy

• Ability to present information in an organized, logical manner and ensure execution as expected for all core functions

• Excellent customer service and telephone etiquette skills

• Ability to work independently and/or in a team environment

• Ability to maintain confidentiality in regard to employees’ personal health information 

Licenses and Certifications

• Valid Class C Texas driver's license

Physical Requirements / Work Environment

The incumbent works in a typical office environment, relatively free from unpleasant environmental conditions or hazards.