Facilities Coordinator / Front of House

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Coordinator / Front of House (FC/FOH)

Location: Kirchberg, Luxembourg

Role Purpose

The key focus for this role is to create a single, visual point of contact for the client and the employees. To act as the primary interface between the operations of the clients and our supply partners. Providing services to the highest standards, representing the client and JLL values in appearance, presentation, and manners.

You will need to demonstrate a culture that promotes JLL’s core values of Teamwork, Excellence and Ethics and the clients principles to be a fiduciary to their clients, passionate about performance and commitment to a better future.

Core Responsibilities

The Facilities Coordinator (FC) should be capable of supporting the operational activities of the client workspace including vendor performance management and compliance, coordinating small works, assisting with the building Managing Agents and supporting Front of House activities.

• People Coordination

• Ensure vendors team is fully informed about operational updates, processes and account wide objectives so that they feel informed, involved and supported.
• Ensuring all vendor training is and surveys are completed in a timely manner, including vendors.

• Client/Stakeholder Management

• Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
• Monitor procedures to ensure client’s expectations are conveyed and worked upon.
• Recognise risks and issues to operations, escalating early for wider awareness and support.

• Procurement & Vendor Management

• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
• Support vendors to deliver services on time and within budget.
• Ensure vendor KPI’s and SLA’s are consistently achieved through periodic reporting and management meetings. Maintain an audit ready approach.
• Health & Safety Management
• Conduct regular audits to ensure safety procedures on site are in place and working.
• Ensure all employees are aware of Hygiene, Health and Safety policies.
• To record and report all accidents, good catches, and near misses within the location adhering to company procedures.
• To ensure all managed equipment is well maintained and is in good working order, escalate as necessary any concerns.

Site Operations Management

• Be aware of, and support where necessary projects which are happening that may have an impact on operational delivery, contract or BlackRock risk. 
• Manage work orders on the CMMS (Corrigo) by looking ahead to upcoming deadlines and due dates. Work with vendors to ensure correct WO paperwork received and returned to maintain auditable process.

• Finance Management
  • Ensure prompt and accurate management of purchase orders in JLL’s financial platform.
  • Submit Order Requests as necessary through financial platform.

• Risk Management
  • Make sure all managed team members, including vendors, are rehearsed on and adhere to Security training.

• Be comfortable escalating early any concerns or support from your management team.

• Follow established escalation procedures and incident reporting procedures.
   

Additional Responsibilities:

• To attend all location management meetings and any company meetings as required.
• To take responsibility for contributing towards your own development, with the guidance of your line manager, and attending training courses as identified.
• To act as a positive ambassador for the business.
• To attend to any reasonable request made by the client, JLL, or client's Management.
• Ability to prioritise time and expectations to enable minor works and hoc small projects.

You will need to be able to demonstrate the following skills and experience:

• French and English speaker (both verbal and written)
• Prior experience in facilities, property management, hospitality or related field (preferred).
• Knowledge of local occupational health and safety requirements, critical facilities and vendor management.
• Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous.
• Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively.
• The ability to effectively deal with stressful situations.

Location:

On-site –Luxembourg, LUX

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.