- Location
- Lima, PE
- Workplace
- Onsite
- Type
- Full-time
- Department
- Healthcare
- Seniority
- Entry
- Education
- High School
- Industry
- Healthcare
- Category
- Customer Service
- Role type
- Individual Contributor
- Environment
- Office
- Closing date
- Today
- Source
- iCIMS
Overview
As a Healthcare Expert, you'll respond to customer inquiries, provide exceptional service through attentive listening, and handle sensitive customer information carefully. You'll proactively resolve issues on first contact, stay knowledgeable about client products and promotions, and accurately update records in required systems. The role requires intermediate to advanced English proficiency, excellent listening skills, and a proactive, responsible, empathetic approach to every interaction. Benefits include a 40-hour workweek, meal card, performance bonuses up to 15%, long-term contract after 7 months, and paid training.
Description
Resumen
You’re the Player We’re Missing on This TOP Team!
We’re looking for a Healthcare Expert. In this role, you will be responsible for responding to customer inquiries, providing exceptional service through attentive listening, and handling sensitive customer information carefully. You'll strive to resolve issues on the first contact proactively, stay knowledgeable about our client's products and promotions, and accurately update records in the required systems.
Responsabilidades
Who You Are:
- A kind person who builds genuine, caring relationships with every customer, ensuring they feel heard and valued.
- A confidentiality champ who handles sensitive client information with the utmost care and discretion, protecting privacy and trust at every step.
- A solver who helps customers find the perfect products and services to fit their needs, promoting the client’s offerings with ease and expertise.
Requisitos
The TOP Team Is All About:
- Having an intermediate to advanced English proficiency to communicate effectively and grow in a global environment.
- Listening closely, capturing every detail to ensure nothing slips through the cracks.
- Approaching every challenge positively and delivering smart, efficient solutions.
- Being proactive, responsible, empathetic, and confident in every interaction.
Let’s Talk About Benefits:
- Enjoy a 40-hour workweek that gives you more free time to do what you love.
- Receive tasty benefits such as a meal card*.
- Hit your targets and obtain an up to 15% performance bonus*.
- Benefit from a long-term contract after the 7th month, because we want you to grow with us.
- Get paid training from the beginning of your journey.
- Terms and conditions apply.
This Is What Sets Us Apart:
We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.
Make a difference with the TOP Team!
APPLY NOW
Benefits
Languages
About Teleperformance
We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.
