- Location
- Lahore
- Workplace
- Onsite
- Type
- full-time
- Department
- Customer Success
- Seniority
- Manager
- Industry
- Insurance
- Category
- Customer Success
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Lever
Overview
As a Customer Success Manager, you'll own renewal and retention outcomes for a portfolio of US small business customers. Responsibilities include managing renewal timelines 60-90 days in advance, identifying churn risks, executing save strategies, and coordinating with internal stakeholders. This is a revenue-critical role requiring strong process management skills. Position offers night shift schedule with consistent hours, strong support, real growth opportunities, and clear promotion paths for top performers.
Description
About Glow:
At Glow, we believe in protecting the dreams of small businesses.
We’re building the smartest insurance platform for small businesses — combining real human expertise with AI-powered technology to make insurance simple, transparent, and proactive. Behind every small business is someone who took a risk to build something better. Glow ensures they’re protected — so they can grow with confidence and without limits.
We’ve raised $24M in Series A funding from world-class investors to power that mission.
What's the role?
As a Customer Success Manager at Glow, you will own renewal and retention outcomes for a portfolio of U.S. small business customers. You are responsible for protecting revenue, strengthening relationships, and ensuring customers feel supported and informed throughout the renewal process.
This is a revenue-critical, process-driven role. You will ramp into a defined book of business within 60–90 days and take full accountability for renewal performance and churn reduction. You will coordinate closely with leadership and internal stakeholders to ensure renewals are executed smoothly and on time.
Benefits
Clear path to promotion for top performers
Languages
English
Shift
Night
Remote Scope
Pakistan
About Glow
Glow is building the smartest insurance platform for small businesses, combining human expertise with AI technology. They've raised $24M in Series A funding.
