Facilities Specialist

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary/Goals

The Facilities Specialist serves as the single point of contact responsible for comprehensive facilities management delivery in France. This role supports the Regional Manager and Corporate Real Estate team in ensuring exceptional facility management services. The Facilities Specialist is accountable for all aspects of client and tenant satisfaction, contract delivery, management of hard and soft services, financial oversight, and where applicable, leading the on-site JLL team.

Duties and Responsibilities

The FS is directly accountable for the following typical activities:

• Promotes high level of satisfaction among client users by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors
• Demonstrates leadership, gives direction and mentors the JLL team to promote engagement and excellency in customer service and delivery
• Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
• Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks

·       Maintains role as secondary contact for user relative to service requests ensuring all requests are actioned within agreed timeframes/KPI/SLA’s 

• Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high quality service.
• Has ability to address minor technical repairs and is first point of contact relating to all building issues including out of hours escalations
• Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers

·       Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation and working closely with the JLL Health & Safety Manager.

• Monitors and ensures office housekeeping and cleanliness is delivered to highest standards
• Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs
• Supports Events, Food & Beverage, Amenities, On site Activities & Concierge Services and relevant service providers locally
• Adds value in terms of delivery and innovation
• Proactively manages spend and budget locally in line with JLL and client policies and procedures including the processing of PO’s, invoices, budgets, (service charges, rates, rent, insurance and local taxes etc as applicable)

Skills

• Proven track record in the management of hard services, preferably self delivered engineering services contracts
• Proven track record of managing office cleaning, preferably BICS experience
• Proven ability to build and maintain strong Client relationships
• Experience in financial management and budgeting while identifying cost savings/avoidance
• Advanced Microsoft Office experience (Excel, Word, Outlook) required.
• Excellent written and oral communication skills, including presentation and negotiation skills
• Ability to manage multiple projects and priorities
• Ability to network at all levels within the organization
• Flexibility and adaptability to changing business requirements is a perquisite for this role
• Ability to display initiative, confidence and professionalism in all dealings
• Must be prepared to be on call and work out of normal working hours where applicable

Experience

Minimum five years’ experience delivering combined services facilities management contract in a client site.

Degree qualified, preferably in property, facilities operations or engineering.

Drive to meet deadlines, manage time effectively and work in a pressurized fast paced environment

Experience working in a creative /social media environment would be beneficial Proven track record in terms of people management and team leadership skills

Must be able to demonstrate flexibility with a ‘can do attitude’

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.