Deskside Lead

Role : Deskside lead Location : Poland (Warsaw)Complete work from office-5 daysPharma IT domain mandatory Job Description:• Hands and feet support for all laptops/ desktops/printers and VC • L1 basic support for plant-based devices: biometric, server, Network, HMI and other manufacturing devices • Basic Support of non-network-based systems/apps. (Password reset etc.) • Device Management (End User/ Server/ Network and Engineering of in plant devices • Asset Management • Backup – Monthly activity on Non network devices • SOP/ Process Compliance, Validation and Qualification, QMS event management • Knowing about Pharma IT is a must. • Working in Pharma company would be advantage . • Complete and or participate in regular daily, weekly Status reviews, reporting, administrative tasks, and general project management. Support Window: 8AM to 5 PM local Time ( Poland).On Call support      for outside this window for P1/P2 incidents. As well as below details requires:  The below 6 Servers would be part of the scope for services: 1. Active Directory – Tenshi ADC 2. Backup Server with Commvault Application - (Backup, Print & File Server) – Connected to 2 no’s of NAS & Second copy to AWS S3 3. Chromeleon Application 4. Chromeleon Data base 5. Serialization Production 6. Serialization Quality Network /Firewall/Switches 7. Firewall – 1 no (Fortinet 100E) 8. Router – 2 ILL (ISP routers) 9. L3 & L2 Switches – 2 L3 & 10 L2 Switches 10. Wireless Access Points with Controller (Aruba) -24 nos (2 Controllers)