- Location
- MGM Macau, Macao
- Type
- Full-time
- Source
- Workday
Description
We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.
我們誠邀才華出眾的您，把握美高梅中國事業機會，與金獅再闖另一座高峰。
Job Responsibilities:
- Station at designated entrances and exits across high-traffic hotel areas, including gaming and non-gaming zones, to professionally welcome arriving guests and courteously farewell departing guests, encouraging repeat visits.
- Demonstrate a professional appearance with a friendly, courteous, and warm service attitude when interacting with guests.
- Provide basic and informational guest services, efficiently resolving simple inquiries to reduce waiting time and enhance overall guest satisfaction and brand recall.
- Remain calm and well-organized during peak traffic periods while delivering accurate and timely hotel information.
- Clearly direct guests to their intended destinations within the property, providing precise locations and the most efficient routes.
- Offer informational assistance to participants during large-scale hotel events or business conferences.
Job Requirements:
- Minimum of 1 year of customer service relevant experience in a five‑star hotel or casino.
- Good grooming and presentable
- Excellent command of Cantonese and Mandarin, average in English
Skills
Customer Service