MANAGER, OPERATIONS & HOSPITAL STRATEGY

GENERAL DESCRIPTION

• The Manager, Operations & Hospital Strategy plays a key role in supporting the Regional Chief Executive Officer (RCEO) in driving hospital performance, operational alignment, and execution of strategic initiatives across the Southern Region.
• The role acts as a coordination and execution arm (control tower) for the RCEO, ensuring alignment of hospital operations with corporate and regional strategies. This includes performance tracking, data-driven insights, strategic planning, and cross-functional coordination to drive growth, improve efficiency, and enhance overall hospital performance.

JOB DESCRIPTION

 1. Strategic Planning & Execution

• Support the RCEO in strategic and tactical planning for hospitals within the region.
• Translate corporate and regional strategies into actionable plans at hospital level.
• Track progress against 5-year Strategic Plans (SP), identify gaps, and coordinate corrective actions with hospital leadership.
• Support development and execution of regional initiatives and transformation programmes.

 2. Performance Management & Operational Excellence

• Monitor hospital performance indicators (e.g., BOR, ALOS, revenue, EBITDA/PAT).
• Develop and maintain regional performance dashboards and reporting.
• Conduct deep-dive analysis on underperforming areas and recommend improvement actions.
• Drive alignment across hospitals to ensure consistency in operational standards and service delivery.

 3. Data Analytics & Business Insights

• Analyse monthly financial and operational data to identify trends, risks, and opportunities.
• Provide data-driven insights to support decision-making at RCEO and hospital CEO levels.
• Evaluate revenue performance, cost drivers, and operational efficiency.
• Support development of business cases, feasibility studies, and ROI analysis.

 4. Business Growth & Market Development

• Identify key revenue generators and growth opportunities (internal & external).
• Support development of new service lines, Centres of Excellence (COE), and clinical programmes.
• Conduct market research and competitor analysis to support strategic positioning.
• Collaborate with relevant stakeholders to drive patient growth initiatives.

 5. Project & Initiative Management

• Coordinate and track regional strategic projects and key initiatives.
• Act as a focal point to ensure timely execution and follow-through of RCEO directives.
• Support implementation of operational improvement and transformation projects.
• Monitor project outcomes and report progress to RCEO.

 6. Financial & Investment Support

• Analyse financial performance and support budgeting and forecasting activities.
• Review business proposals including CAPEX, equipment purchases, and expansion plans.
• Conduct ROI and financial viability assessments for strategic investments.

 7. Stakeholder Management & Coordination

• Work closely with Hospital CEOs, department heads, and HQ functions (e.g., Group Clinical, Marketing, Finance, HR).
• Facilitate alignment between hospitals and corporate initiatives.
• Prepare reports, presentations, and briefing materials for RCEO.
• Ensure effective communication and coordination across stakeholders.

 8. Continuous Improvement & Special Projects

• Support continuous improvement initiatives across hospital operations.
• Participate in ad-hoc strategic assignments and special projects as directed by the RCEO.

JOB REQUIREMENT

Education:

• Bachelor’s degree in business administration, Healthcare Management, Finance, or related field.
• Master’s Degree (MBA or equivalent) is an added advantage.

Knowledge and Experiences:

• Minimum 5–7 years of relevant experience in hospital operations, strategy, business planning, or consulting.
• Experience in healthcare industry is preferred.
• Strong exposure to data analysis, financial analysis, and performance management.
• Experience in project management and cross-functional coordination.

Skills & Competencies:

Strategic & Analytical

• Strong strategic thinking and planning capability.
• Excellent analytical and problem-solving skills.
• Ability to interpret complex data and translate into actionable insights.

Financial & Business Acumen

• Good understanding of financial statements, budgeting, and ROI analysis.
• Ability to evaluate business cases and investment proposals.

Project Management

• Ability to manage multiple initiatives and deliver within timelines.
• Strong coordination and execution capabilities.

Communication & Interpersonal

• Strong stakeholder management skills across all levels.
• Excellent written and verbal communication (English & Bahasa Malaysia).

Technical Skills

• Proficient in Microsoft Office (Excel, PowerPoint).
• Familiarity with data analytics tools (e.g., Power BI) is an added advantage.

Special skills required

• Ability to function as a regional coordination/PMO role.
• Strong business partnering capability with hospital leadership.
• Ability to work in a fast-paced and dynamic healthcare environment.

Personal attributes

• High level of integrity, accountability, and professionalism.
• Proactive, resourceful, and results-oriented.
• Strong ownership and ability to work independently.
• Collaborative team player with strong drive and resilience.
• Willing to travel within the region.