Associate Director, Operations

Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International’s founders established a simple yet powerful formula:

Approach each client engagement as a partnership, create an environment that attracts the most talented professionals and allows them to flourish, and regulate growth to maintain excellence in our service standards.

If you are interested in a long and rewarding career working with high-profile clients on some of the most challenging projects in the world, then Decima is where you belong. At Decima, you will be able to explore incredible growth and professional development opportunities.

We are looking for a driven and capable Associate Director, Operations to lead and support our operations across offices serving top technology clients from around the world. This is a leadership role that requires strong interpersonal, communication, and strategic management skills, as well as the ability to oversee multiple projects across regions and drive operational excellence.

We are looking to bring in dedicated individuals with a passion for innovation and leadership, and a talent for managing high-performing teams in a fast-paced environment. We will help you grow, pursue, and fulfill what inspires you so we can make big impacts on the world, together.

RESPONSIBILITIES

• Operational Oversight: Supervise and guide day-to-day business operations across both the US and MENA offices to ensure alignment with strategic goals and efficient execution of tasks.
• Performance Reporting: Review operational performance metrics and reports submitted by team members. Present high-level summaries and strategic recommendations to senior leadership.
• Tracking: Develop effective tracking tools and initiate effective and efficient initiatives to streamline processes within the organization.
• Inter-Office Coordination: Oversee coordination between the US and MENA offices, resolving cross-regional operational issues and ensuring seamless communication and workflow across locations.
• Cross-Departmental Collaboration: Collaborate with internal departments, including Talent Acquisition and HR, Business Development, Project Management, Project Controls, Finance, and Marketing, to proactively resolve operational challenges, ensure alignment, and identify optimization opportunities across functions.
• Tool and Workflow Optimization: Continuously evaluate and optimize the use of internal tools and platforms to streamline workflows and enhance overall operational efficiency.
• International Expansion Support: Lead the implementation of operational infrastructure and processes in newly registered countries, ensuring alignment with company standards and local regulatory requirements.
• State-Specific Compliance Oversight: Monitor and ensure compliance with regulatory and operational requirements across all US states in which the company is registered.
• Regulatory Compliance Management: Ensure the organization remains compliant with all external requirements, including legal, accounting, and state regulations. Provide oversight and guidance on best practices to meet compliance standards.
• Process Optimization: Evaluate existing operational procedures and direct the development and implementation of improvements that drive efficiency, scalability, and quality of service.
• Vendor and Partner Management: Lead vendor relationships and oversee the performance of external service providers to ensure they meet contractual obligations and service expectations.
• Financial Oversight: Work with leadership to develop and manage operational budgets, monitor spending, and implement cost-saving strategies without compromising quality or compliance.
• Team Leadership and Development: Manage and mentor a team of operations staff. Foster collaboration, assign responsibilities, and support professional development to ensure high team performance.
• Policy and Procedure Governance: Oversee adherence to company policies and ensure that all operations are in line with corporate standards and industry regulations.

QUALIFICATIONS

Required Qualifications

• Bachelor’s degree in Engineering, Business Administration, Law, Operations Management, or a related field
• 18+ years of experience in operations, including 3+ years in a managerial or supervisory role
• Demonstrated ability to lead operational teams and manage cross-regional functions
• Strong understanding of legal, accounting, and business operations compliance requirements
• Fluency in English is essential
• Excellent leadership, organizational, and analytical skills
• Exceptional communication and interpersonal abilities
• Proficiency in MS Office Suite and Microsoft 365
• Ability to manage complex projects and shift priorities across multiple departments
• High attention to detail and strategic thinking capability

Preferred Qualifications

• Experience in operations management within professional construction consultancies

POSITION DETAILS

• Position: Associate Director, Operations
• Location (on-site): Heliopolis, Cairo, Egypt
• Position Classification: Salary-based full-time hours

PRODUCTIVITY TOOLS

• Microsoft Office
• Microsoft 365