- Location
- Manila-SM Cyber 2 Makati, Philippines
- Type
- Full-time
- Department
- Management
- Seniority
- Manager
- Experience
- 4+ years
- Closing date
- Today
- Source
- Workday
Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
- Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members and manage all requirements accordingly.
- Establishes clear ownership for project tasks, ensures that team members have the tools needed, and provide timely feedback.
- Coordinates and facilitates delivery of project objectives.
- Organizes and facilitates project planning, daily stand up meetings, reviews, implementation planning and other agile project related meetings.
- Tracks progress and reviews project tasks to make certain deadlines are met appropriately.
- Assesses project issues and identify solutions to meet productivity, quality and goals of HR projects.
- Proactively communicates project status, issues & risks to management.
- Conducts regular status meetings with all stakeholders, keeping the stakeholder’s needs and requirements continuously in view.
- Ensures project teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
- Finds and works to remove development and project roadblocks; motivate the project teams and keep them excited to move forward; protects the team from outside distractions.
Requirements
- At least 4 years working experience as a PM in a BPO-contact center setting.
- Must be well versed in the following types of projects: Ramp ups (new business and existing LOBs), Program flips (having an entire program turned into another account), Ramp downs, Site Build outs, Space/floor renovation, Program movement from one office to another (the transfer may include people, asset, technology), Tools launch
- Knowledge on how the BPO set up works and how each department is inter-related to each other
- Vast experience in dealing with the Senior Leadership Teams (Directors, V and C level executives both from VXI and on the client side)
- Excellent stakeholder management skills
- Can Manage multiple and complex projects at any given time
- Above average communication skills
- Experience in risk management
- Must be a regular employee of VXI (internal)
- Must have at least 6 months tenure in current position (internal)
- No pending or existing DA case (internal)
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Skills
Risk Management
