Client Care Associate

Job Title: Client Care Associate (Veterinary Receptionist)

Salary: £26,701.00 per annum

Location: Peak Vets, Sheffield

Job Type: Full-time, Permanent

Hours: 40 Hours per week

Shifts: Shift pattern between the hours of 07.45 -20:30. Includes early starts, late finishes and weekends.

We are searching for a passionate individual to join our wonderful Client Care team at Peak Vets!

Our front-of-house team is the face and voice of our business, making this role exceptionally valued.

In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.

Roles and Responsibilities

The duties will involve, but are not limited to:

• Welcoming clients and their pets in a warm, professional manner.
• Managing the diary; booking in appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro-active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that all areas are clean and well-stocked

Essential Skills, Knowledge and Experience

• Must have previous customer-facing experience.
• Strong administration and organisation skills.
• Ability to work well under pressure.
• Confident using the telephone.
• Reception or Client Care experience is desirable.
• Have a passion and love for animals!

To submit your application, please click the 'Apply now' button at the top of the screen.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave 
• Career progression opportunities 
• Staff discount schemes
• Life Assurance 
• Enhanced sickness pay 
• Enhanced equal family leave 
• Employer contribution pension scheme   
• Wellness program including:  
• Employee assistance program 
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us
We are a RCVS accredited, small animal veterinary hospital based in Sheffield, South Yorkshire, on the doorstep of the magnificent Peak District.

We aim to provide high-quality but affordable veterinary care from our team of experienced vets, several of whom have or are studying for RCVS certificates in surgery, medicine, ophthalmology, dermatology and imaging.

Peak are renowned for our friendly welcome and team spirit.

Peak Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.   

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.   

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.  

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Peak Vets, Linnaeus or the role, please contact our Talent Acquisition team at [email protected]. 

#LI-OH1 #LI-Onsite 

Salary Value:£26,701 per annum;