- Location
- Madrid
- Workplace
- Remote
- Type
- full-time
- Department
- Customer Success
- Seniority
- Manager
- Experience
- 20+ years
- Industry
- Technology
- Category
- Sales
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Personio
Overview
As a Renewal Manager at HYPE, you'll ensure customer contracts are renewed timely and profitably. You'll own the renewal pipeline, reduce churn risks, improve forecast accuracy, and serve as the commercial interface between Customer Success, Sales, and Finance. Responsibilities include renewal management, commercial negotiation with customers, churn prevention, forecasting, and process improvement. This role requires 3+ years of B2B SaaS experience, understanding of SaaS metrics, strong CRM discipline, and fluency in German and English.
Description
About us
We’re the smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software connects strategy with delivery, helping business units align efforts, make smarter decisions, and scale what works across the enterprise. With more than 20 years of experience, a team of over 160 employees, and expert consulting, HYPE enables organizations to make innovation systematic, inclusive, and outcome-driven—reducing costs, driving growth, and building resilience in a constantly changing world.
Now, we’re expanding our team and are looking for a
Renewal Manager (m/f/d)
Location: Europe, preferably Spain | Language: English & German
Your tasks
As a Renewal Manager, you will ensure that customer contracts are renewed in a timely and economically successful manner. You will take ownership of the renewal pipeline, reduce churn risks, improve forecast accuracy and ensure that renewals are not tackled shortly before the end of the contract.
Your role is a commercial interface function between Customer Success, Sales and Finance.
You will be responsible for the entire renewal process for a defined customer portfolio in EMEA and North America, from the early identification of upcoming contract renewals to the successful closing.
These include in particular:
Renewal Management
- You will build and maintain a transparent renewal pipeline for all contracts with upcoming renewals.
- You control timelines, next steps, and escalations.
- You will ensure that all relevant stakeholders are involved in good time.
- You will hold renewal talks with customers, negotiate commercial conditions within the framework of specified guidelines and actively work to control discounts, secure existing customers and implement price increases or indexations.
- You will identify renewal risks at an early stage and work with Customer Success and Account Management on measures to reduce risk.
- You provide a reliable forecast of renewals, churn, downsell and upside potential.
- You keep CRM data up-to-date and create regular reports
- You will develop and improve renewal playbooks, email sequences, escalation logics, reminder processes and reporting structures. The goal is a scalable, repeatable renewal process.
The success of the role is measured in particular by the following key figures:
- Gross Revenue Retention
- Net Revenue Retention
- Renewal rate according to ARR
- Churn and Downsell ARR
- Discount Control
- CRM Hygiene and Renewal Pipeline Coverage
- Renewal Cycle Time
Your profile
- 3+ years of experience in B2B SaaS, ideally with renewal management, inside sales or customer success responsibility
- Experience with contract renewals, commercial discussions and stakeholder management
- Understanding SaaS metrics such as ARR, GRR, NRR, CHURN, downsell, expansion, and forecasting
- Very good CRM discipline, ideally HubSpot (alternatively Salesforce or Gainsight)
- High process strength and good numerical understanding
- Ability to identify risks early and escalate internally
- Confident appearance in customer meetings
- Fluent in German and English is a must
- Other languages such as French, Spanish or Dutch are a plus
Why HYPE?
Make an Impact: Help companies shape their future by driving innovation programs that matter
Strong Start: Onboard with expert support and learn from a global team of experienced professionals
Work-Life Flexibility: Flexible work schedules
Career Growth: Ongoing development and clear pathways to expand your role
Collaborative culture: A supportive, inclusive, and international team environment
Purpose-Driven Work: Be part of something bigger—accelerating innovation for a better world
Your contact persons
Charline Kocourek is your contact in the Human Resources department.
Please apply directly through our applicant tracking system, Personio, on our website. We prefer that you submit your application in English. If you have any further questions, you can reach us at +49 (0) 228 / 2276-0.
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Benefits
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Remote Scope
About HYPE
HYPE is an innovation platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution with over 160 employees.