Project Manager

Product & Implementation Manager

Purpose

Support the continued development, implementation and operational delivery of the platforms.

This is a hands-on execution role working directly with the founders and technical leadership team to coordinate product development, client implementations, testing, deployments, operational support and delivery activities.

The successful candidate will help convert product vision into structured execution while ensuring client implementations and operational support are delivered effectively.

This role offers significant exposure to financial services, FX infrastructure, compliance technology, product development and startup execution.

Role Overview

The role sits across four key areas:

Product Development Coordination

Supporting founders, architects and developers in delivering product enhancements and platform capabilities.

Testing & Release Management

Coordinating testing, release readiness, deployment activities and implementation documentation.

Client Implementations

Managing onboarding and implementation activities for new clients adopting the platform.

Operational Support

Providing structured support coordination and issue management for existing clients.

Responsibilities

Product Development

• Coordinate product development activities
• Track delivery against priorities
• Maintain implementation plans
• Coordinate requirements gathering
• Manage testing activities
• Coordinate user acceptance testing
• Maintain release documentation
• Support deployment planning
• Track defects and enhancement requests

Client Implementations

• Coordinate client onboarding projects
• Manage implementation timelines
• Coordinate stakeholders
• Track implementation progress
• Maintain implementation documentation
• Manage implementation issue logs
• Ensure successful client go-live activities

Operational Support

• Act as first-line operational coordination point
• Manage support requests
• Track issues through resolution
• Coordinate internal resources
• Maintain support documentation
• Support client communication

Project Coordination

• Maintain project plans
• Maintain action trackers
• Monitor delivery milestones
• Escalate risks and blockers
• Coordinate meetings
• Track decisions and actions
• Ensure execution discipline

Candidate Profile

We are seeking a builder rather than a traditional corporate project manager.

Ideal candidates may come from:

• Financial services
• FinTech
• Software implementation
• Product operations
• Business analysis
• Technical project management
• Client onboarding

Experience

• 3–8 years relevant experience
• Experience coordinating multiple workstreams
• Experience working with technology teams
• Experience working directly with stakeholders
• Experience managing competing priorities

Personal Attributes

• Highly organised
• Strong attention to detail
• Structured thinker
• Proactive
• Accountable
• Comfortable with ambiguity
• Strong written communication skills
• Able to learn quickly
• Comfortable operating in a startup environment

Success Measures

Product Delivery

• Delivery milestones achieved
• Testing completed on schedule
• Release quality

Client Implementations

• Successful client onboarding
• Implementation timelines achieved
• Client satisfaction

Operational Support

• Issue resolution effectiveness
• Support responsiveness
• Documentation quality

Execution Discipline

• Visibility of work
• Action tracking
• Stakeholder coordination
• Delivery consistency

We are seeking individuals who enjoy helping build systems, processes and structure rather than simply operating within an established corporate environment.

Why This Opportunity Is Attractive

Provides direct exposure to experienced operators, investors, technical architects and senior decision-makers.

The role offers a rare opportunity to gain experience across:

• Product development
• Financial services technology
• FX infrastructure
• Compliance technology
• Client implementations
• Startup operations

while helping build a business from an early stage of growth.