- Location
- Pune, India
- Type
- Full-time
- Department
- Engineering
Description
Migration Engineer
Department: Implementation
Employment Type: Fixed Term - Full Time
Location: Pune, India
Description
ParentPay Group is Europe’s leading software product company and the UK’s largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries.
Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and - through our product SIMS - collect and manage a database of student information and core school operations.
ParentPay Group’s new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development.
Our bright team FastTrack their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies.
Role Overview:
Role Overview:
We are seeking experienced Migration Engineers to join our Pune-based team on a 12-month fixed term contract, supporting business-critical applications during an active migration programme.
This role is ideal for a technically strong support professional who is comfortable working in a customer-facing environment, taking ownership of incidents, and collaborating across internal teams and third-party vendors to ensure system stability and service quality.
This is not an entry-level service desk role. The position requires hands-on technical troubleshooting, strong communication skills, and the ability to operate independently within defined support processes.
Applicants should be specifically seeking a contract or fixed-term opportunity and comfortable with the nature of time-bound roles.
We are particularly interested in candidates who:
- Have prior experience working in contract or fixed-term roles, or
- Are motivated by project-based work, migration programmes or defined delivery timelines, or
- Are comfortable with clear end dates and outcome-driven engagements
- Are immediately available to start
Key Responsibilities
Application & Technical Support
- Provide L2 / L3 application support for Microsoft-based enterprise applications
- Diagnose and resolve application, server and desktop-level issues using structured troubleshooting approaches
- Investigate incidents using SQL queries to analyse application data and support root cause analysis
- Support Active Directory, including integration with on-premises AD environments
- Use remote support tools to troubleshoot and resolve customer issues efficiently
Migration & Project Support
- Participate in migration and project meetings, providing operational input from a support perspective
- Support customers during system handovers, migrations and post-migration stabilisation phases
- Collaborate with internal teams to research, replicate and resolve migration-related defects and issues
- Engage with third-party vendors to resolve incidents where ownership lies outside internal applications
Customer & Stakeholder Interaction
- Act as a technical point of contact for customers via phone calls, remote sessions and email
- Guide customers through structured diagnostic and troubleshooting processes
- Support system walkthroughs, handovers and basic end-user training where required
- Take end-to-end ownership of tickets, incidents and problems, ensuring timely updates and resolution
Documentation & Knowledge Management
- Create, maintain and update technical documentation for applications, processes and new installations
- Ensure knowledge is shared effectively within the support team
- Identify recurring issues and contribute to service improvement and problem management initiatives
Skills, Knowledge and Expertise
Essential
- 2–5 years’ experience in an Application Support Engineer, Technical Support Engineer or Systems Support role
- Strong experience supporting customer-facing enterprise applications
- Working knowledge of Microsoft technology stacks
- Hands-on experience with Active Directory, including on-prem AD integration
- Ability to write and execute SQL queries for troubleshooting and data analysis
- Experience using remote support tools
- Strong analytical, troubleshooting and problem-solving skills
- Excellent verbal and written communication skills
- Proven ability to take ownership and drive issues to resolution
Desirable
- Experience supporting applications within migration or transformation programmes
- Experience working with third-party vendors in a support or operational capacity
- Familiarity with ITIL-based incident, problem and change management processes
Skills
SQLChange ManagementITIL
