- Salary
- £34k – £36k
- Location
- Jersey, Channel Islands
- Type
- Full-time
- Department
- IT
Description
Home Technology & Appliance Service Technician
Department: Retail
Employment Type: Full Time
Location: Jersey, Channel Islands
Reporting To: Rory De La Haye
Compensation: £34,344-£35,520
Description
At Jersey Electricity, we’re excited to offer an opportunity for a Home Technology & Appliance Service Technician to join our team. This role is all about delivering technical support to our customers, whether that’s installing new products, diagnosing faults, or providing expert advice.
You’ll work with a range of appliances, IT equipment, and home entertainment systems, helping customers get the most from their purchases. Acting as an important link between our sales and service teams, you’ll play a key part in creating a smooth, positive experience for every customer.
We encourage applications from people of all backgrounds and experience levels. If you enjoy problem-solving, working with technology, and helping others, this could be a great fit.
Key Responsibilities
Installation & Setup
- Deliver and set up appliances, IT products, TV/AV, and other Powerhouse products in line with company standards
- Ensure all installations are carried out safely and meet required regulations
- Provide friendly, practical advice on upgrades or complementary products where appropriate
Repairs & Technical Support
- Diagnose and repair faults across appliances, IT equipment, and TV/AV products
- Provide clear and accurate repair assessments, following manufacturer guidance
- Support customers both in their homes and remotely when needed
Returns & Quality Control
- Test and troubleshoot faulty items before returning them to suppliers
- Share technical insights and support with the admin team to ensure accurate processing
Customer Service
- Respond to service requests in a timely and professional manner
- Keep customers informed throughout the process and ensure a positive experience
Skills, Knowledge & Expertise
Skills
- Strong communication and customer service skills
- Good organisation and time management
- A logical, methodical approach to troubleshooting
- Confident IT skills, including Microsoft Office and relevant systems
- Ability to work independently as well as part of a team
- Ability to explain technical information in a clear and simple way
- Safe manual handling and lifting practices
Technical Expertise
We acknowledge that not all candidates will demonstrate proficiency in all aspects listed below. If you have experience in some of these areas and are willing to learn, we’d still love to hear from you:
- Installation and maintenance of appliances (e.g. washing machines, ovens, refrigeration, dishwashers)
- Plumbing connections for household appliances
- Setup and maintenance of AV and IT equipment
- Fault finding using tools and diagnostic software
- Understanding of manufacturer guidelines for appliances and electronics
- Basic knowledge of Wi-Fi networks and connected devices
Experience Level
- Previous roles in appliance repair or technical support (essential)
- Hands-on experience with AV, IT, or appliance installations (desirable)
Qualifications
- Full UK driving licence (essential)
- Medium Goods Vehicle Licence (desirable)
- Appliance repair certification or manufacturer training (desirable)
- IT support or technical certifications (desirable)
- Electrical safety certification or relevant qualification for cooker installation (desirable)
- PAT Testing qualification (desirable)
Other Qualities
- Friendly, professional, and approachable
- A practical problem-solver with good attention to detail
- Open to learning and adapting as technology evolves
- A supportive and collaborative team player
- Committed to working safely and following best practice
Job Benefits
At Jersey Electricity, we provide a complete benefit package to promote the well-being of all employees.
This includes financial benefits like private healthcare, free onsite parking, discounted electricity rates, and discounts at our Powerhouse shop. We also provide competitive salaries above the living wage and a great pension plan.
For your physical and mental wellbeing, discounted Active card membership, free weekly fruit, and access to trained Mental Health First Aiders.
We believe in work-life balance including flexible working and strive to provide you with everything you need to enjoy your job and personal life.
We are committed to equal opportunity and value diversity, without discrimination based on race, religion, colour, gender, sexual orientation, gender re-assignment, parental status, age, or disability.
Skills
PlumbingCustomer Service
