SEN Data Officer

**PLEASE ENSURE CANDIDATE'S HOLD ENHANCED DBS**

SEN Data Officer - £400 per day - Full time (Hybrid working 1 to 2 days per week onsite in the Civic Centre)

Placement duration up to 31st March 2026 The data tracking manager’s role is to oversee the quality and storage of the data captured on Synergy, and in other locations, by the SEN Service. The post holder will use the aggregated data to aid service performance through further analysis, reporting on key performance indicators, impact, and service outcomes. We are currently migrating to a new CMS (Liquid Logic) so experience of data migration, testing updates and data integrity is a must-have requirement. We are looking for a professional with direct, hands-on experience of creating datasets, from a variety of different sources and software, and managing data from the Synergy application. Ideally, they will have experience of technical scripting tools, e.g. SQL and an understanding of extract, transform and load technology such as SQL server integration services. This is a time limited position, and the appointed person needs to have in-depth experience of using Synergy and Liquidlogic to support the service and migration projects effectively. Limited training will be available due to business-critical project timelines and therefore you will need to hit the ground running to be effective. Please only submit candidates with experience of iusing Synergy and Liquidlogic

 

Be Bold, Make a Difference, Show you Care

JOB ROLE PROFILE AND PERSON SPECIFICATION

Post Title and Number: Data Tracking Officer

Present Grade: PO2 Dept: SEN Services_____________________

Service/Section/Team: People / Education / SEN Services______________________

Reports to (title): SEND Improvement Lead______________________________

Purpose of the Role:

As a middle manager within the Council you will:

· Ensure that corporate/departmental people practices are understood and implemented within the service

· Monitor and evaluate the team’s performance and recommend areas for improvement based on evidence

· Coach and support staff to develop and appropriately use the case management system

· Recommend areas for service improvement based on relevant data and information

· Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues

· Build a culture of trust in the wider team

· Monitor and evaluate individual performance against statutory timescales, bringing any underperformance to the attention of the SEN Improvement Lead

· Produce a service and partnership data dashboard to enable senior leaders to monitor and evaluation the SEND Local Offer.

The data tracking manager’s role is to oversee the quality and storage of the data captured by the SEN Service, and to use performance and reporting systems and tools to effectively extract, analyse and report on key performance indicators, impact and service outcomes. This data is to be amalgamated with data submitted by the SEND Local Area partners and benchmarked against regional and national data (including statistical neighbours). This will culminate in the creation and management of a live SEND Local Area dashboard (preferably on PowerBI).

The post holder will be subject to data requests from the SEND Partnership Board, Pre-SEND Board, DMT and the LBE scrutiny panels and required to produce and present data, which may be contentious, with political sensitivity and awareness. They will also make returns at a regional level and in relation to the DfE funded Change Programme, Delivering Better Value programme and for the DSG Management plan returns. They are the lead officer for ensuring the Department for Education (DfE) statutory SEN2 annual return data requirements are met, the data is accurately captured, and the upload and any resulting errors are resolved. They will also be responsible for the Case Management System maintenance schedules, testing updates and supporting system development.

Dimensions including Structure Chart:

1. Annual budgetary amounts with which the role is either directly or indirectly concerned:

· This role will work directly with SEN finance to identify cost savings and, provide data and trend insights resulting in future spending efficiencies. They will also provide data to support school delegated funding returns, Specialist Resource Bases (SRB) payments and contracting payments. The current SEN budget is approx. £21 million

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2. Structure Chart:

 

 

 

 

3. Number of direct reports: 0

· The post holder will be required to provide SEN Service training for all staff concerning using the case management system

· The post holder will be subject to data requests and report to the Pre-SEND Board and SEND Partnership Board in relation to partnership data in the form of a dashboard. They will also be subject to data requests from LBE DMT/EMT and through our governance/scrutiny systems and required to produce data, which may be contentious, with political sensitivity and awareness.

· The post holder will lead on the statutory SEN2 DfE annual submission and be the named contact for the DfE concerning all SEND related data submission including SEN2 and wave returns

4. Nature of reporting relationship between post holder and line manager

· Will meet regularly with line manager

· Will provide written reports/updates by-weekly

· Will contribute and provide returns based on local and national requirements

· Will create and manage a SEND dashboard

· Will deputise for the SEND Improvement Lead as appropriate

· Will provide performance data at the direct request of the SEN Head of Service and SEN Manager

5. Any other relevant statistics

There are currently over 4,900 EHCP’s in Enfield, all of which are supported by the SEN Service and captured on the current Case Management System (Synergy). The post holder will be responsible for managing the data associated with the EHCP’s, the EHC Needs Assessment process (approx. 800 request per year), workforce performance (over 40 staff) and collate local partnership submitted data to create and maintain a SEND Local Area dashboard.

Key Accountabilities:

Insert the most important and frequent accountabilities first.

Accountabilities

1. Responsible for the SEN Service performance data and for carrying out regular data analysis as requested

2. Use data insight to monitor individual, team and service performance standards against statutory and service agreed timelines

3. Constructively relay areas of weakness and performance shortfalls through demonstrated data findings relayed to the SEN Improvement Lead

4. Work with SEN finance to carry out joint analysis enabling cost savings identification and provide data to support school delegated funding returns, Specialist Resource Bases (SRB) payments and contracting payments

5. Support the upkeep of the casework management system, including maintenance schedules, updates and system development to enable the SEN service, and service-related programmes to make accurate data returns

6. Carry out regular SEND LA benchmarking and statistical neighbour analysis

7. Responsible for service reporting required by the Head of Service, SEND Service Manager and SEND Improvement Lead

8. Co-ordinate data responses to FOI and DP requests ensuring timescales are met.

9. Provide and present data both in the form of a dashboard and through bespoke data requests to the monthly Pre-SEND Board and SEND Partnership Board using sensitivity and political awareness

10. Lead on the statutory SEN2 annual submission through identifying DfE return requirements, ensuring relevant data is collected and complete, maintaining data quality and integrity, and supporting the associated statutory returns officer to transfer the data onto the DfE COLLECT platform, correcting any errors, to enable a timely, accurate and high-quality return.

11. Provide training within the SEN Service regarding data &/or casework management system processes and procedures

12. Support data cleansing activities including devising and managing an action plan to address identified issues and rectify data errors

13. Represent the SEN Service on working groups relating to service data, SEN data system development (Synergy and/or Liquid Logic) and in cross department actions

14. Implement change to data and caseload management systems which will include, providing training, attending webinars, liaison with the developers and support migration, working with council data teams, admin and advisory staff

15. Contribute to the Local Area Improvement Plan and provide data insights/analysis based upon SEN for local and national returns and strategic boards

16. Ensure service targets are measured and supported by robust data analysis

17. Attend relevant local and national training as appropriate

18. Any other duties reasonably requested by management

19. Carry out all accountabilities in compliance with the Council’s Policies and Procedures

Key Relationships (Internal and External):

· SEN Head of Service, SEN Service Manager and SEND Improvement Lead

· Enfield Council departments: SEYIS, Admissions, Attendance & School Place Planning, Joint Service for Disabled Children, Educational Psychology, Adult Social Care including transport.

· SEND Partnership Board chair, Pre-SEND Board, Designated Clinical Officer (DCO)

· Schools (in and out of Borough), parents and young people

· Relevant colleagues across the wider council and SEND Local Area Partnership i.e. Finance, Data/MI, Public Health, IT, Health, Social Services and the voluntary sector.

Equality and Diversity:

The Council has a strong commitment to achieving equality in its service to the community and the employment of people and expects all employees to understand, comply with and promote its policies in their own work.

Health and Safety:

The post holder shall ensure that the duties of the post are undertaken with due regard to the Council’s Health and Safety Policy and to their personal responsibilities under the provisions of the Health and Safety at work Act 1974 and all other relevant subordinate legislation.

For a more detailed definition of these responsibilities, refer to the current versions of the Corporate Health & Safety Policy, Group Safety Policy and employee information leaflet entitled "Health & Safety Policy; Guidance on Staff Health & Safety Responsibilities".

Corporate Health and Safety Responsibilities

All employees have personal responsibilities to take reasonable care for the health and safety of themselves and others. This means:

1. Understanding the hazards in the work they undertake;

2. Following safety rules and procedures;

3. Using work equipment, personal protective equipment, substances, and safety devices correctly; and

4. Working in accordance with the training provided and only undertaking tasks where appropriate training has been received.

Employees shall co-operate with the Council by allowing it to comply with its duties towards them. This requires employees to:

· take part in safety training and risk assessments and suggest ways of reducing risks; and

· take part in emergency evacuation exercises.

Employees shall report all accidents, ‘near miss’ incidents and work related ill health conditions to their manager/supervisor/team leader.

Employees shall read the Corporate Health & Safety – Organisation Part B Policy to ascertain and understand their responsibilities as an employee, line manager, Assistant Director or Director of the Council.

Information Security:

In order to protect the confidentiality, integrity and availability of Council information, including information provided by customers, partner organisations, and other third parties, where applicable, employees will comply with the Council’s Information Security Policy.

Other duties & responsibilities:

This Job Role Profile is not to be regarded as exclusive or exhaustive. There will be other duties and requirements associated with your post and in addition, as a term of your employment, you may be required to undertake various other duties as may be reasonably required of you. This includes making yourself available to participate in a range of corporate initiatives as determined by your Line Manager. These could include activities such as participation in the Civil Emergencies Planning Rota, supporting the Scrutiny function, actively leading/participating in a range of cross-functioning review and working groups.

Statement of Commitment to Safeguarding of Children and Vulnerable Adults through safer employment practice:

Enfield Council is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safe recruitment of staff is central to this commitment, and the Council will ensure that its recruitment policies and practices are robust, and that selection procedures prevent unsuitable people from gaining access to children, young people and vulnerable adults. All staff employed to work with or on behalf of children and young people in the Council must be competent.

All staff working with Children & Vulnerable Adults should be aware of and share the commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults when applying for posts at Enfield Council.

Job Title: Data Tracking Officer Grade: PO2

Department: SEN Service Team: N/A

	HOW TESTED Application – A Test – T Interview – I
Job Specifics – Skills, Experience, Knowledge & Abilities Essential: 1. High level of knowledge/experience of IT including databases, and an understanding of how it is used to support the work of the service and adhering to GDPR 2. Experience of data quality management and using regular data error checks 3. Experience of using performance and reporting systems and tools confidently and effectively to extract, analyse and report on key performance and service outcomes, ideally from a SEND perspective. 4. Demonstrate strong analytical skills to handle complex data and produce a service performance dashboard with accompanying reports 5. Experience of using data to measure and track service delivery (KPI’s) and staff performance 6. Ability to use a variety of different data sources (qualitative and quantitative) to carry out trend analysis 7. Strong presentation skills and the ability to tailor contents for a variety of audiences 8. Ability to participate in discussions determining which performance measurements are appropriate and identify ways in which to capture the information 9. Ability to work collaboratively both with own service and across other services 10. As a regular and intrinsic part of this role required you to speak to members of the public in English, the ability to converse at ease, politely and courteously with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role. 11. Knowledge of Local Authority accountability and monitoring processes and policies relating to the SEND Service including the DfE SEN2 return and data implications for FOI/SAR requests 12. To deliver results; plan and manage resources while achieving excellence 13. Problem-solving; have intellectual adaptability, investigate issues and create solutions 14. Understanding of the impact data can have on the decision making process 15. Broad understanding of the political sensitivities associated with SEN data and impact on partnership working	A/I A/I/T A/I/T A/I A/I A/I A/I A/I A/I A/I A/I A/I A/I A/I A/I A/I
Behaviours Appropriate behaviours are key to the delivery of our vision for Enfield. We want staff who will work collaboratively, flexibly and constructively, and exhibit this ethos in all their dealings with residents, colleagues and partners. Our leaders will be exemplars of the following behaviours and encourage them in staff at all levels;  Take Responsibility We want staff who are willing to make decisions and be accountable for them. Staff should have a positive can-do attitude where they see problems as challenges which can be overcome. They should accept responsibility for service delivery, be clear about their service offer and deliver what they promise. Open, Honest and Respectful We want staff who are comfortable and confident to acknowledge the difficulties and the barriers they face. They should also be able to constructively challenge the way things are done where there is evidence that it impedes service delivery. Challenge should be conducted in a professional, courteous manner with the aim of reaching a mutually agreeable resolution. Listen and Learn We want staff who are prepared to actively listen and reflect on customer concerns with a view to understanding the customer’s point of view. Staff should be able to receive constructive criticism and be prepared to adapt the way they operate and deliver services where appropriate. Work Together to find solutions We want staff who can work collaboratively with other departments and partners, freely sharing their knowledge and skills to identify solutions to address customer concerns. Candidates: Please ensure you address these behaviours in your responses to the essential (and desirable if applicable) criteria above.	A/I
Competencies: Candidates: Please ensure you address these competencies in your responses to the essential (and desirable if applicable) criteria above. 1. Customer focus 2. Deliver service performance 3. Focus on continuous improvement 4. Political awareness and context	A/I
Knowledge* 1. The Children and Families Act (2014), SEND Regulations (2014) and SEN Code of Practice (2015) and any additions and updates released thereafter. 2. The Education Act (1996) and associated Regulations 3. Special Educational Needs and Disability Act (2005) 4. The Disability Discrimination Act (2005) 5. Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR). 6. Thorough understanding of special educational needs, the National Curriculum and school rules and procedures
Qualifications & Professional registration criteria Candidates: Please ensure you address these qualifications in your responses to the essential (and desirable if applicable) criteria, you will be expected to meet these requirements of the role and they will be explored with you at interview. 1. English & Maths GCSE A*-C (Minimum Essential) 2. Maths A-Level (Desirable) 3. Data related qualifications for example Excel, PowerBI etc (desirable)	I A
Special requirements Candidates: Please note you will be expected to meet these requirements of the role and they will be explored with you at interview. 1. 2. 3.	I

Head of SEN and Curriculum Inclusion

 

SEN Improvement Lead (MM2)

 

Data Tracking Officer