Estee Lauder - Counter Lead - Boots Uxbridge 4 days

Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc. Deliver the Brand Strategy, ensuring the delivery of an effective local plan Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind⁃set and a surprise and delight culture Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate Deliver a consumer recruitment and retention strategy to grow a loyal consumer base. Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs. Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk Ensure all information requests are fulfilled accurately, within deadlines set Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits. Manage daily replenishment, taking appropriate action where necessary . Experience in a fast⁃paced retail and/or consumer facing environment * Ability to drive self⁃development Commercial understanding and awareness of industry Estée Lauder is the flagship brand of The Estée Lauder Companies Inc. Founded by Mrs. Estée Lauder, the brand today continues her legacy of creating the most innovative, sophisticated, high-performance skin care and makeup products and iconic fragrances — all infused with a deep understanding of consumers needs and desires. We are looking for a dynamic and inspirational Counter lead to achieve all sales, customer service and operational targets. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package. You will have: A passion and energy to provide inspirational, authentic, and personalised customer service An approachable, friendly with a ‘can-do' attitude Previous experience managing a large team, beauty/fragrance experience is desirable Confidence in speaking to customers, get to know them and understand their needs to best cater to them