Care Management Assistant - Care Without Delay Program at GWV - North-East Region

Location:

Geisinger Wyoming Valley (GWV)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Responsible for providing secretarial support for the department. Plays a key role in obtaining information about patients with medical and social needs and ensuring information is sent to discharge vendors. Acts as a resource to assist patients in navigating the health care system. Serves to facilitate linkage to community resources that will enable the patient to obtain optimal health outcomes and transition safely to the next level of care.

CWD is a comprehensive, strategy-driven initiative designed to improve length of stay management and patient throughput by delivering the right care at the right time and in the right place. As part of this launch, we're offering Full-Time opportunities for care management assistant professionals to play a pivotal role in shaping this innovative model of care. This is your chance to get a first look at a program that’s set to redefine patient-centered care and make a lasting impact across our health system.

Job Duties:

• Screens for patients who are new admissions and who are identified using specified criteria.

• Completes the Care Management 55 Flow Document and Survey within scope: reviews the Electronic Medical Record, identifies admission diagnosis, identifies managing providers, validates insurance coverage and patient demographic information, and reviews the Care Team to determine if enrolled in outpatient Case Management.

• Releases Electronic Medical Record and coordinates services.

• Provides resource education, identifies gaps in care and social determinants, facilitates self-management, schedules appointments and identifies potential discharge needs.

• Hands off communication to appropriate staff to address any unresolved issues and coordinate needed community services.

• Coordinates outpatient dialysis services: releases Electronic Medical Record, arranges community transportation, schedules treatment days and times.

• Delivers Important Message from Medicare notice and Medicare Outpatient Observation Notice (MOON); completes appropriate documentation.

• Interacts with patients, family members, healthcare professionals, payers and community agencies in this effort.

• Aids in facilitating a patient’s discharge plan of care.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Hours: 11a - 7:30p, every other weekend, holiday rotation

• Full benefits (health, dental and vision) starting on day one 

• Three medical plan choices, including an expanded network for out-of-area employees and dependents  

• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution 

• Company-paid life insurance, short-term disability, and long-term disability coverage  

• 401(k) plan that includes automatic Geisinger contributions  

• Generous paid time off (PTO) plan that allows you to accrue time quickly  

• Up to $5,000 in tuition reimbursement per calendar year  

• MyHealth Rewards wellness program to improve your health while earning a financial incentive  

• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones  

• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more 

• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance 

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 1 year-Related work experience (Required)

Certification(s) and License(s):

Skills:

Communication, Computer Literacy, Group Problem Solving, Multitasking, Organizing, Time Management, Working Independently

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family. 

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.  We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.