People Services Operations Team Lead (with German)

We are looking for an experienced People Services Operations Team Lead to lead our DACH People Services team supporting Germany, Austria, and Switzerland.

Leading a team of HR professionals, you will be responsible for the delivery of end-to-end HR Services across the employee lifecycle, ensuring high quality, compliance, operational excellence, and an exceptional employee experience.

As the People Services leader for the DACH region, you will partner closely with HR Business Partners, Payroll, business leaders, and external providers, while acting as a trusted advisor on operational HR matters. Germany represents the largest market within the scope, making strong German language skills and an understanding of German HR practices critical for success.

This role is ideal for a leader who combines operational rigor with people leadership, understands modern HR Operating Models and Shared Services environments, and is passionate about continuously improving the way services are delivered.
 

Key Responsibilities:

• Lead, coach, and develop a team of circa 15 People Services Specialists supporting Germany, Austria, and Switzerland.
• Own the delivery of end-to-end employee lifecycle services, ensuring high-quality HR operations from hire to retire.
• Oversee HR transactions, employee data management, HR documentation, and payroll-impacting activities across the DACH region.
• Ensure employee and organizational data is maintained accurately and timely within Workday and Payroll systems, enabling accurate downstream payroll processing.
• Drive performance against service levels, quality standards, compliance requirements, and customer expectations.
• Act as the primary escalation point for complex operational issues and stakeholder concerns.
• Build strong partnerships with HR, Payroll, Employee Relations, Legal, business stakeholders, and external service providers.
• Establish a culture of accountability, operational discipline, continuous improvement, and service excellence.
• Challenge ways of working that fall outside the agreed HR Operating Model and Shared Services principles, while promoting standardization and scalable solutions.
• Lead process optimization, transformation, and automation initiatives that improve quality, efficiency, and employee experience.
• Ensure compliance with labor legislation, collective agreements, data privacy requirements, and internal controls across the DACH region.

Basic Qualifications:

• Several years of HR Operations, People Services, or Shared Services experience, including leadership responsibility for operational teams.
• Proven success leading, developing, and performance-managing teams in a service delivery environment.
• Strong understanding of end-to-end HR lifecycle processes and Payroll Operations.
• Experience working within a modern HR Operating Model, Shared Services, or Global Business Services organization.
• Experience with Workday and case management platforms such as ServiceNow.
• Understanding of SAP HR and payroll processes would be highly beneficial.
• Experience supporting Germany or the broader DACH region is strongly preferred.
   

Required Knowledge & Skills

• Fluent German and English language skills, both written and spoken.
• Good understanding of German labor law; exposure to collective bargaining agreements (Tarifrecht) is a strong advantage.
• Strong stakeholder management skills with the ability to build credibility and trust at all levels.
• Excellent decision-making, prioritization, and problem-solving capabilities.
• Ability to balance employee experience with operational excellence and compliance requirements.

Who You Are

• A strong people leader who sets clear expectations and creates accountability.
• Comfortable making difficult decisions when required, even when they may not always be popular.
• Able to inspire, motivate, and develop teams while driving high performance.
• Structured, organized, and focused on delivering quality outcomes.
• Confident challenging inefficient ways of working and championing standardization.
• Resilient, pragmatic, and able to navigate complexity and change with confidence.

Benefits:

• Career at one of the leading global healthcare companies
• Contract of employment
• Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
• Life insurance and pension plan
• Private medical package with additional preventive healthcare services for employees and their eligible
• Sports cards (Multisport)
• Possibilities of development within the role and company’s structure
• Personalized learning approach
• Extensive support of work life balance
• Supportive community and integration events
• Modern office with creative rooms, fresh fruits everyday
• Free car and bike parking, locker rooms and showers.

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Skills

Case Management Software, Continual Improvement Process, Critical Thinking, Data Analysis, Data Management, Document Management, Escalation Management, Human Resource Information Systems (HRIS), Prioritization, Problem Solving, Service Level Agreement (SLA), SLA Management, Standards Compliance

 

 

Polish Salary Range / Polski przedział wynagrodzenia: PLN 133,500 to PLN 222,500The annual gross base salary range for new hires in this position is listed above for each applicable location. These ranges take into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. In addition, this position may offer an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. More detailed information on the total benefits package will be supplied during the recruitment process. This role is available for applicants from multiple locations, and therefore salary ranges for certain locations are also shown. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the candidate’s skills, experience, education level and the market rate for the role. Offers are typically made within the advertised range based on the candidate’s skills, experience and qualifications, with the upper end generally reserved for highly experienced candidates or other exceptional circumstances aligned with these criteria.Roczny przedział wynagrodzenia zasadniczego brutto dla nowo zatrudnionych osób na tym stanowisku został wskazany powyżej dla każdej właściwej lokalizacji. Przedziały te uwzględniają szereg czynników, w tym umiejętności kandydata, doświadczenie, poziom wykształcenia oraz rynkowy poziom wynagrodzenia dla tego stanowiska W zależności od stanowiska i obowiązujących polityk wewnętrznych, rola ta może również uprawniać do otrzymania premii (jeśli ma zastosowanie i jest przyznawana na podstawie określonych, obiektywnych kryteriów) oraz/lub nagród za wyjątkowe wyniki (przyznawanych według uznania pracodawcy). Wszystkie świadczenia ustawowe będą zapewnione zgodnie z przepisami prawa polskiego. Mogą być także oferowane dodatkowe benefity, takie jak prywatna opieka medyczna, dodatkowe płatne dni wolne, ubezpieczenie na życie, prywatny plan emerytalny oraz w pełni płatny urlop rodzicielski i urlop na opiekę nad członkiem rodziny. Bardziej szczegółowe informacje na temat całkowitego pakietu wynagrodzenia i świadczeń przypisanego do tego stanowiska zostaną przekazane podczas procesu rekrutacyjnego. Przedziały wynagrodzenia dla innych krajów mogą być również widoczne, ponieważ na niektórych rynkach obowiązują przepisy dotyczące jawności wynagrodzeń, które wymagają zamieszczania takich informacji w ogłoszeniach o pracę, a wskazane lokalizacje mogą stanowić potencjalne miejsce wykonywania tej roli. Jeśli przedział wynagrodzenia nie jest podany w ogłoszeniu dla konkretnej lokalizacji lub kraju, odpowiednie informacje o wynagrodzeniu zostaną omówione w trakcie procesu rekrutacyjnego. Prosimy pamiętać, że poziom wynagrodzenia różni się w zależności od kraju i jest ustalany na podstawie umiejętności, doświadczenia, poziomu wykształcenia oraz rynkowego poziomu wynagrodzenia dla danego stanowiska. Oferty są zazwyczaj przedstawiane w granicach wskazanego przedziału, z uwzględnieniem umiejętności, doświadczenia i kwalifikacji kandydata, przy czym górna granica jest zwykle zarezerwowana dla kandydatów o bardzo dużym doświadczeniu lub w innych wyjątkowych okolicznościach zgodnych z tymi kryteriami.

As an Inclusive employer, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at [email protected] to discuss your needs.

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Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

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