Operations Manager I, Distribution

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Warehouse & Distribution

Job Category:

People Leader

All Job Posting Locations:

Jacksonville, Florida, United States of America

Job Description:

Johnson & Johnson is recruiting for a Operations Manager I, Distribution ; to join our Vision Care team in Jacksonville, FL.

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Purpose:

The Operations Manager I, Distribution oversees daily performance of the third party logistics provider and ensures operational execution meets company expectations. This role manages productivity, service, inventory accuracy, inventory allocation, cost, and overall distribution performance within the 3PL. The Senior Group Leader serves as the primary operational contact for the 3PL and drives accountability, continuous improvement, and a strong partnership framework.

Key Responsibilities:
• Provide daily oversight of 3PL operations including receiving, picking, packing, shipping, replenishment, and inventory control
• Manage the 3PL relationship with clear expectations for productivity, service, accuracy, and cost performance
• Monitor daily workflow, labor planning, order volume, and staffing to ensure timely and efficient execution
• Lead daily and weekly operating reviews with the 3PL to address performance gaps and improvement opportunities
• Monitor KPIs including throughput, on time service, inventory accuracy, quality, and cost per unit
• Partner with the 3PL to implement process improvements, standard operating procedures, and corrective actions
• Support layout changes, equipment needs, process redesigns, and throughput-improvement initiatives within the 3PL facility
• Ensure adherence to company safety requirements, operational standards, and compliance expectations
• Partner with inventory control, quality, transportation, and supply chain teams to resolve accuracy or service issues
• Drive accountability and continuous improvement through root cause analysis and structured problem solving
• Support business growth initiatives including network changes, system enhancements, and new capabilities
• Provide clear documentation of 3PL performance, reporting, and contract compliance

Qualifications:
• Bachelor’s degree in Operations, Supply Chain, Business, or related field (or equivalent experience)
• Five or more years of experience in distribution center operations or 3PL management
• Strong understanding of DC processes including receiving, picking, packing, shipping, and inventory control
• Experience managing 3PLs with clear accountability for service, cost, and operational performance
• Excellent problem solving and decision making skills in a fast paced environment
• Strong communication and relationship management skills to influence external partners
• Experience with WMS systems and operational reporting tools

Preferred Skills:
• Background in lean or continuous improvement
• Experience with inventory management or material handling equipment
• Ability to manage large scale operational relationships and vendor performance

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

 

 

Required Skills:

 

 

Preferred Skills:

Collaboration, Compliance Management, Cost Management, Demand Forecasting, Detail-Oriented, Developing Others, Distribution Management, Distribution Resource Planning (DRP), Inclusive Leadership, Inventory Optimization, Leadership, Operations Management, Order Management, Organizing, Performance Measurement, Strategic Supply Chain Management, Team Management, Transportation Management, Warehouse Management