- Location
- IRL-Cork-Kilbarry Business Park, Ireland
- Type
- Full-time
- Department
- Healthcare
- Source
- Workday
Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Purpose
The successful candidate will have a proven track record of delivering effective customer outcomes and leveraging key metrics—including invoicing accuracy—to drive decision-making and company growth.
Key Responsibilities
Customer Relationship Management: Develop a deep understanding of customer requirements, working closely with direct accounts and Enterprise Account Managers to design and deliver complex, tailored solutions.
Operational Execution: Support daily, monthly, and quarterly operations to ensure customer business requirements are met with exceptional attention to detail. (Experience in the IT/IM legacy industry is a distinct advantage.)
Cost Control & Invoicing: Monitor and manage costs in alignment with contractual pricing. Oversee complete monthly invoicing and collate partner costs to ensure accurate financial reporting, collaborating cross-functionally with Operations, Finance, and Partner Management teams.
Process Improvement: Drive enhancements within the Customer Service group, with a strong focus on customer-facing improvements and billing efficiency.
Stakeholder & Performance Reporting: Prepare for and support customer meetings, including Quarterly Business Reviews (QBRs). Track performance using KPIs against targets and report operational efficiencies to the EMEA Service Delivery management team.
Strategic Alignment: Participate in business meetings to support initiatives and strategies that improve organizational competitiveness and profitability.
Team Support: Provide guidance, support, and training to new team members.
