Direct Support Trainer - Yates

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Mozaic (A Chapter of The Arc NY) is seeking a full-time DSP Trainer. The Direct Support Professional Trainer is responsible for assisting Direct Support Professionals in successfully applying the knowledge and skills gained in classroom-based training to their day-to-day work. This role ensures that learning is effectively transferred into practice by providing guidance, coaching, and real-time support in the work setting. As a subject matter expert, mentor, and coach, the DSP Trainer reinforces organizational standards, state regulations, and best practices while promoting a culture of continuous learning and professional growth for staff supporting individuals supported by Mozaic.

Key Responsibilities

• Training Development & Delivery
  • Assists newly hired DSP's in applying their newly acquired skills obtained from the DSP Skills training.
  • Explains new concepts while reinforcing prior training, and provides ongoing skills development opportunities for employees.
• Compliance & Quality Assurance
  • Ensure all training meets state and federal requirements, accreditation standards, and organizational policies.
  • Maintain accurate training records and monitor DSP certification status.
• Mentorship & Support
  • Serve as a resource and coach for DSPs, providing guidance on best practices and troubleshooting challenges in the field.
  • Collaborate with supervisors to identify training needs and performance gaps.
• Program Evaluation & Improvement
  • Assess training effectiveness through feedback, observation, and performance metrics.
  • Continuously update training materials to reflect current regulations and industry trends.

Qualifications

• Education: High school diploma or GED required. Associate's or Bachelor's degree in Human Services, Education, or related field preferred.
• Experience:
  • Minimum 3 years of experience as a DSP or in a similar role within IDD services.
  • Prior experience in training, coaching, or staff development strongly preferred.
• Skills:
  • Strong communication and presentation skills.
  • Ability to adapt training methods to diverse learning styles.
  • Proficiency in Microsoft Office and learning management systems (LMS).

Core Competencies

• Commitment to person-centered practices.
• Leadership and team-building skills.
• Problem-solving and critical thinking.
• Cultural competence and sensitivity.

Why Choose Us?

Mozaic is a not-for-profit organization based in the Finger Lakes Region, specializing in providing services and residential facilities for people with intellectual and developmental disabilities. We are a prominent advocate for supporting and improving the lives of over 2,000 people with disabilities in our area.

DSP Training Lead Benefits Include:

• Work Today, Get Paid Today
• Eligibility for Student Loan Forgiveness Program
• Tuition Reimbursement
• 20 Paid Vacation Days and 8 Paid Holidays
• Medical, Dental, Vision, and Pet Insurance
• Flexible Spending Accounts - Medical & Dependent Care
• 403(b) Retirement Plan with Employer Match
• Pre-Paid Legal Services
• Employee Assistance Program & Wellness Incentives
• Paid Comprehensive Training and Certification Programs

Apply to become a DSP Training Lead today!

Mozaic is an EEO/AA/Veteran/Disabled Employer