Business Process Operations Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

At Iron Mountain, we protect what our customers value most. As a Business Process Operations Specialist, you will play a critical role in driving seamless operations, maintaining data integrity, and ensuring compliance across our mailroom and document management functions.

You’ll work in a fast-paced, quality-driven environment, executing precise business transactions and handling critical physical and digital records. If you thrive in a structured, compliance-focused operational setting where accuracy, efficiency, and teamwork matter—this role is for you.

What You’ll Do

In this role you will:

• Transaction & Operations Management: Accurately and efficiently process business transactions in strict alignment with Iron Mountain operational guidelines, internal policies, and risk control frameworks.
• Mailhub & Document Operations: Execute day-to-day Mailhub duties, including document preparation, physical sorting, scanning, classification, data validation, and continuous Quality Assurance (QA).
• Process Documentation: Maintain, update, and manage complete process documentation to ensure operational consistency, transparency, and audit readiness.
• Reporting & Stakeholder Communication: Compile, verify, and submit accurate operational reports to both internal leadership and external client stakeholders within designated SLAs.
• Compliance & Quality: Work in strict accordance with client Statements of Work (SOW) and Standard Operating Procedures (SOPs) to uphold the highest standards of security and quality.

What You’ll Bring

The ideal candidate will have:

• Detail-Oriented Mindset: Exceptional attention to detail with an uncompromised commitment to accuracy and quality control.
• Prioritization & Multi-tasking: Proven ability to manage, prioritize, and balance multiple tasks effectively in a fast-paced environment.
• Process & Compliance Focus: Comfortable following structured workflows, strict compliance requirements, SOWs, and SOPs.
• Physical Capability: Ability and willingness to perform physical duties associated with a document-heavy mailroom setting (e.g., standing, lifting, sorting, and handling document volume).
• Communication: Clear written and verbal communication skills to interact professionally with team members and stakeholders.

What We Offer

• Stability & Security: Permanent position with a global leader in information management.
• Comprehensive Benefits: Paid Time Off (Annual and Personal/Sick Leave accrual) and robust employee benefits.
• Growth & Development: Access to continuous learning platforms, internal training programs, and career progression pathways.
• Inclusive Culture: A supportive team culture that values safety, integrity, inclusion, and operational excellence.

Category: Operations Group