IT SUPPORT SERVICES TECH III

Responsibilities

• Acts as the technical lead for the work shift.
• Assist with the technical leadership and supervision of Tech 1 and Tech II technicians to resolve problems.
• Ensures that shift transition is being enforced for open tickets.
• Ability to demonstrate timely problem resolutions.
• Assists other technicians with their support tickets.
• Provide support in the selection, acquisition, implementation and on-going support of personal computer hardware, software, and application systems to provide solutions as necessary to satisfy operational needs.
• Ability to manage device centric / endpoint projects
• Provide direct support for networked applications and the operational systems supporting them, to ensure problems are resolved on a timely basis, with minimal disruption to business operations.
• Maintain operations in an IBM iSeries and Windows environment.
• Ability to independently resolve problems for end users and properly maintain resolutions in the help desk system.
• Abides by the IT asset management inventory policies set forth.
• Proven ability and willingness to grow as a technologist as advances in the field are implemented.
• Mandatory Self -starter and self-learner and natural technical leader for the team.
• Must demonstrate ability to grasp basic requirements for telecommunications support, VOIP applications, mobile devices, and applications.
• Must be willing to learn fundamentals of various line of business applications in order to support business.
• Has in-depth support knowledge of all peripheral devices through the business.
• Complies with all New Jersey regulatory requirements.
• Promotes positive public relations.
• Performs other duties as assigned.

Qualifications

• Five plus years related experience with software applications such as network administration tools, imaging software, Email, and hardware operating systems supporting desktop PCs.
• Experience as a technical leader and team mentor.
• Experience with hardware related to the casino industry such as but not limited to Point-of-Sale terminals, kiosks, slot, and key lock systems.
• The ideal candidate will have hands-on experience with printers, PCs, laptops, POS devices and the software and firmware supporting them.
• Excellent phone and written communication skills.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.)
• Experience maintaining users and devices in a Windows domain environment.
• Network connectivity troubleshooting skills.

 

* Resorts is an equal opportunity employer.

 

 

Essential Functions

** All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations.

 

ESSENTIAL PHYSICAL FUNCTIONS

 

(F) Standing

(F) Walking

(C) Sitting

(O) Kneeling

(N) Running

(F) Lifting                                                                                 Max Weight:     75lbs

(O) Pushing                                                                             Max Weight:     75lbs

(N) Pulling                                                                               Max Weight:     75lbs

(F) Carrying                                                                             Max Weight:     75lbs

(F) Bending

(F) Stooping

(F) Climbing Stairs

(N) Climbing Ladders                                                              Max Height:

(N) Working at a Height Level Above The Floor                      Max Height:

(C) Finger Dexterity

(C) Full Use of Both Hands

(F) Crawling

(O) Balancing

(N) Throwing

(N) Twisting

(F) Reaching                                                                            Max Height:

(N) Driving

(N) Working On or With Moving Machinery

(F) Working at Rapid Work Speed

(F) Working in Isolation

(F) Working Around People

(F) Hearing Conversation

(C) Hearing High Acuity

(C) Speaking Clearly

(C) Seeing Near

(O) Seeing Far

(O) Seeing – Depth Perception

(O) Seeing - Color Vision

 

Other-Describe:

 

ESSENTIAL MENTAL FUNCTIONS

(F) Writing English

(C) Reading English

(C) Speaking English

(F) Working under Pressure/Stress

(N) Speaking With Guests/Customers

(C) Speaking With Employees

(C) Working with Basic Math Skills

(C) Making Decisions Based On Facts

(C) Making Decisions Based On Data

(F) Making Decisions Based On Personal Judgment

(F) Making Accurate Measurements According To Set Standards

(N) Planning and/or Supervising the Activities Others

 

ESSENTIAL INTERACTIVE FUNCTIONS

(F) Working under Close Supervision

(F) Working under Minimal Supervision

(C) Working and Interacting With Management in a Professional and Courteous Manner

(C) Working and Interacting With Co-Workers in a Professional and Courteous Manner

(N) Working and Interacting With Guests in a Professional and Courteous Manner

ESSENTIAL ENVIRONMENT FUNCTIONS

(C) Working Inside

(O) Working Outside

(F) Working in a Fast Paced Environment

(O) Exposed To Chemicals Describe:

(O) Exposed To Dust, Fumes, Gases, Describe:

(O) Exposed To Smoke

(O) Exposed To Excessive Noise

(O) Working in Dimly Lit Areas

(O) Working in Sudden Marked Changes of Temperature and Humidity

 

Other Describe: 

Key

Not Applicable         (N)

Occasional              (O) Under 2 hours

Frequent                 (F) 2 hours to 5 hours

Constant                 (C) more than 5 hours