- Location
- COPPELL, TX · Coppell, Texas, United States
- Department
- Trucking (KAM3)
- Source
- Greenhouse
Description
Responsibilities
- Assign jobs or loads to drivers, technicians, or field staff based on location, availability, and skills
- Coordinate schedules and route plans for efficiency and timely delivery/service
- Receive and prioritize calls or requests for service, shipments, or assistance
- Respond promptly and effectively to customer inquiries via various communication channels.
- Process orders, forms, applications, and requests efficiently
- Collaborate and coordinate with colleagues to ensure seamless customer service.
- Strive consistently to ensure customer satisfaction and provide high-quality customer support.
- Maintain a strong work ethic and willingness to take on additional hours during peak periods.
- Be willing to work overtime, including weekends, as needed to meet operational demands.
Qualifications
- Strong communication skills (verbal & written)
- Multitasking & time management under pressure
- Problem-solving skills for route changes, emergencies, and conflicts
- Strong communication and interpersonal skills.
- Understanding of industry-specific regulations.
- Familiarity with dispatching software, TMSd manage time effectively.
- Ability to communicate in Korean is a plus
Benefits (Full-Time ONLY)
- Health, Dental, and Vision PPO Insurance
- Life, STD, LTD Insurance
- 401(K) Plan
- Paid Time Off
- Additional Paid time off (Bereavement, Wedding, Birth of a Child, etc.)
- Years of Service Awards
- Education Assistant Program (Based on Eligibility)
Skills
Customer Service
