Business Support, Customer Service

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Call Center Coordinator – JLL

What this job involves:

As a Call Center Coordinator, you will serve as the essential first point of contact for all facilities-related needs across Kaiser WA and other geographically dispersed facilities. This role is critical to JLL's commitment to delivering exceptional client service through rapid response, effective problem-solving, and seamless coordination of facility operations. You will act as a dedicated customer advocate, ensuring that every request is handled with professionalism and urgency while maintaining the highest standards of communication and service excellence.

What your day-to-day will look like:

• Manage high-volume inbound calls for Kaiser WA and geographically dispersed facilities with professionalism, accuracy, and strict adherence to Service Level Agreement expectations
• Create, prioritize, and dispatch work orders with strong emphasis on urgent requests and proper escalation protocols to ensure rapid response times
• Respond promptly to emergency situations following established procedures, documenting all actions taken and notifying appropriate stakeholders
• Generate daily ATG work orders with detailed descriptions and accompanying photos, while maintaining responsibility for closing out findings
• Oversee vehicle registration and fuel card administration processes, ensuring compliance and timely renewals across all locations
• Manage hazardous waste documentation for all facilities, ensuring updates are completed accurately and in accordance with regulatory requirements
• Track, compile, and report key performance indicators to management monthly, providing insights into operational efficiency

Required Qualifications:

• Deliver excellent customer service as a core function of the role, recognizing that every interaction shapes the reputation and perception of the campus and its operations
• Proven experience in call center operations, facilities management, or customer service roles with demonstrated ability to handle high call volumes
• Strong critical thinking and troubleshooting skills with ability to provide effective solutions under pressure
• Excellent written and verbal communication skills with customer-centric approach to service delivery
• Proficiency in work order management systems and demonstrated ability to prioritize multiple urgent requests simultaneously
• Experience with emergency response protocols and ability to remain calm and effective during crisis situations
• Strong organizational skills with meticulous attention to detail, particularly regarding documentation and compliance requirements
• Ability to work in fast-paced environment while maintaining accuracy and professionalism

Preferred Qualifications:

• Prior experience supporting healthcare facilities or similar regulated environments
• Familiarity with hazardous waste documentation and regulatory compliance standards
• Experience with ATG (Above Ground Tank) systems and related documentation processes
• Knowledge of vehicle fleet management and fuel card administration systems
• Background in visitor reception or front desk operations in corporate settings
• Proficiency in Microsoft Office Suite and ability to generate reports and track KPIs
• Experience with mail processing and distribution operations

Location: Onsite, Renton, WA

Salary: 49,990 to $71,900 per year

At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams

JLL is an Equal Opportunity Employer committed to diversity and inclusion

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

49,900.00 – 71,900.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Renton, WA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.