Houseperson - Hilton Norfolk The Main

Know your job.  

·          Complete job skills training and possess a clear knowledge of the job

·          Know property standards (SSI) and room types

·          Listen attentively in Pre-shift and ask for clarification of assignments and expectations

Be on time. 

·          Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform

·          Follow clock in and out procedures

Be on stage. 

·          Maintain a friendly, approachable, always willing to assist attitude 

·          Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene

·          Use approved verbiage, scripting when interacting will all guests

·          Follow proper procedure and scripting when entering a guest room

Serve.

·          Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”

·          Work closely with Room Attendants to prepare rooms for cleaning, maintaining stocked housekeeping carts with linen and supplies throughout the shift

·          Process both incoming clean laundry and outgoing dirty laundry for daily processing

Work smart.

·          Understand the needs of the shift and the order to your day by using the Houseperson Checklist

·          Maintain cleanliness on all service landings as assigned

·          Ensure all supply closets are stocked to documented SSI

Use your tools.

·          Use the approved tools and checklists to complete assigned tasks 

·          Complete Houseperson checklist and return to your supervisor at the end of your shift to checkout for the day

Measure Up.

·          Produce “ready to clean” guest rooms by stripping linen and removing all trash from the room so that Room Attendants may efficiently clean and turn the room

Respect the space.

·          Keep your work area, cart and closets clean and organized

·          Maintain clean guest corridors including picking up any trash, glasses, trays from floors, sweeping stairwells, dusting walls, fixtures and baseboards, cleaning ice and vending machine areas   

·          Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable

Be safe.

·          Report unsafe work conditions or practices and safety or security violations in accordance with company policy 

Support the Team:

·          Cooperate with other Associates and supervisors striving to create a positive work environment

·          Support team efforts through carrying out responsibilities in a constructive and professional manner

Other duties as assigned.