Job Type:

Contract

Department:

Salary:

$99,994.00 - $124,994.00

Close Date (closes at 12:00 am on date noted below):

January 1, 2027

Hours per Week:

35

Openings:

1

Position Summary

About Milton
Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.

Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer?
This contract position is eligible for the following:

• Annual Salary Range: $99,994 - $124,994
• Payment in Lieu of Benefits (for contracts over 12 months)
• Employee Assistance Program
• Eligibility to participate in the OMERS pension plan
• Paid time off, including vacation and incidental days (for contracts over 6 months)
• Employee perks/discounts: Discount on Active Living Pass and Perkopolis
• Flexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)

Position Summary
Reporting to the Manager, Licensing & Enforcement, this position is responsible for the direct supervision of the licensing administration staff and Screening Officers to ensure staff and systems effectively adhere to applicable legislative and administrative requirements. Along with overseeing the issuance of licenses, this role is responsible for overseeing the day-to-day operations at the Licensing and Parking Enforcement customer service counter, including scheduling, assisting with escalated customer service issues and supporting the Manager of Licensing & Enforcement.

This role will be primarily in-office.

Major Job Responsibilities

• Recruits, selects, supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality, organizational compliance with policies and procedures

• Supervises administrative staff by assessing, prioritizing and having oversight on daily activities to ensure that services are provided efficiently and effectively

• Authorized discretionary powers to resolve elevated customer inquiries in accordance with Town by-laws

• Identifies opportunities for process and service improvement in Licensing and Enforcement customer service areas and develops and implements improvement initiatives

• Ensures all records and reports are maintained with respect to all license, renewals, complaints and related actions

• Provides superior front-line customer service and administrative functions in a fast paced, time-sensitive, municipal l environment;

•  Prepares, composes and responds to correspondence and statistical information, documentation and/or requests for information as required.

• Maintains asset inventory, arranging service and maintenance of equipment as required, including liaising with internal departments and outside service providers to assist in identifying and resolving issues.

• Prepares payment reconciliation reports for approved payments to suppliers and service providers.

• Coordinates licensing issuance with the Town’s Planning Department, Engineering Department, Milton Fire Department and external agencies

• Oversee scheduling of licensing appointments and renewals and appeals

• Provides encouragement, guidance, training and support to staff to fulfilling their key responsibilities.

• Provides back-up support to other administrative functions and performs other related duties, as assigned, necessary departmental and corporate objectives, including those that may occur in unplanned or emergency situations.

• Provides telephone, email, counter and dispatch services for the department by responding to routine enquiries and complaints from the public and staff. Transfers/directs enquiries to appropriate staff members, City departments and/or external agencies.  Responds to base radio and dispatches calls to appropriate staff, as required.

• Has the ability to routinely and in a professional and tactful manner work under pressure in stressful situations and deal with conflict as well as sensitive and confidential issues.

Education & Experience

• Post-Secondary diploma or degree in public administration or business or a related field

• 3 years of experience in a related environment

• 1 year of experience in a supervisor capacity

• Experience working within a municipal environment; preferably in licensing and enforcement or customer service

• 3 years experience in municipal licensing is preferred

• Working knowledge of the Municipal Act, Provincial Offences Act, Highway Traffic Act and AGCO legislative requirements

• Strong interpersonal, communication, customer service and supervisory skills

• Demonstrated progressive experience in managing a team

• Demonstrated ability to exercise significant judgement and work independently, as well as demonstrated analytical and problem solving skills

• Ability to analyze and interpret various legislation

• Proficient in Windows based software including Word, Excel and Outlook, Amanda and parking enforcement based software

• Knowledge of the Health and Safety Act and applicable regulations as it relates to the position

Note to Applicants

This posting is for an existing job vacancy.

The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practice

We thank all who apply, however only those selected to move forward in the process will be contacted.

Accommodations

Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.

How to Apply

Interested applicants are invited to apply online at www.milton.ca under the Employment Opportunities section. Please this position is open until filled.

If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.

In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.