Servicing Treasury Processor I – Incoming Claim Funds

Summary:

The Servicing Treasury Processor I – Incoming Claim Funds is responsible for accurately and timely processing to the servicing system daily. This position will work collaboratively with business units to ensure company guidelines and processes are met.

Essential Job Duties and Responsibilities:

• Low to High Level data entry of all claim payments accurately, either manually or via scripts to the servicing system. This includes the accurate posting of funds from various government agencies and collaborating with internal teams for reconciliation, as well as posting funds via CIT 689 and CIT 421.

• Reporting & Volume Tracking - Pull WEBFocus reports, update volume tracking for FHA, FNMA, FHLMC, VA, USDA, REO, and PC funds. Track and reconcile reversal spreadsheets for outgoing and returned funds.

• Request wires to move funds to differing internal and external bank accounts; verify relelase of funds, escalate and resolve reconciliation issues.Track deferred balances, reversals, and remittances; update spreadsheets and internal systems of records accordingly.

• AOP Management & Uploads - Download and identify AOPs for FHA, FNMA, FHLMC, USDA, and VA (Claims, Incentives, Acquisitions). Upload AOPs to EDMS/FileZilla and manually transfer data to reporting templates.

• Mailbox & Queue Monitoring - Monitor ST Packages and ICF mailboxes; resolve escalations and coordinate with both internal & external teams. Check CIT queues and wires released; notify relevant departments of expiring or pending items.

• Unapplied Funds Reporting - Work daily and monthly unapplied reports for the 3H, 3T, and 2A buckets with various lines of business. Monitor the 3A bucket for timely money movement and workt he CIT 606 queue. Track and document movement of funds into various unapplied buckets. Communicating with various lines of business to ensure timely movement and notation of funds.

• Incoming Claim Funds Account Manangement - Prepare posting request sheets; identify credited/debited funds from government agencies, title companies, and prior servicers in the ICF account. Verify incoming claims and reconcile ICF account activity. Post funds and maintain reversal tracking. Run posting request sheets to update unapplied balances and add global notes.

• Audit, Compliance & Collaboration - Perform quarterly code cross testing. Attend weekly team meetings and monthly government meetings.

• Backup Servicing Treasury Incoming Claim Funds Processor I: Pull and analyze daily CIT and 4H reports; update volume tracking. Prepare and review CIT packages; coordinate approvals and initiate money movement. Process borrower check voids/reissues and post claim/modification funds.

• Maintain regular and punctual attendance.

• Comply with all company policies and procedures.

Other Job Duties and Responsibilities:

• Excellent organization skills

• Attention to detail

• Excellent communication skills

• Analytical and Problem-Solving skills

• Ability to manage time well and prioritize tasks

• Microsoft Office experience and Excel knowledge

• Maintain confidentiality of sensitive information

Supervisory Responsibilities:

• This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be MS Office proficient.

• Intermediate Excel experience, specifically using pivot tables and VLOOKUP’s.

• Outlook Experience, prior shared mailbox experience a plus

• Able to work in a fast-paced dynamic team environment

Education and/or Experience:

• High school diploma or general education degree (GED) required along with at least 1 year of related work experience.

• Previous LoanServ experience is needed.

Certificates, Licenses, Registrations:

None required

Work Complexity:

Problems and issues faced are generally routine, but often require interpretation of company procedures or policies to resolve problems.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.