Coordinated Entry System (CES) Coordinator (Program Manager I), Grade 22
Montgomery County Government
·Yesterday
- Salary
- $79k – $126k/yr
- Location
- 1301 Piccard Dr Rockville MD 20850 USA, MD, US
- Workplace
- Remote
- Department
- Management
- Seniority
- Entry
- Education
- Bachelor
- Source
- GovernmentJobs
Description
“Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $76,742 to $113,583, based on the candidate’s qualifications and experience.”
WHO WE ARE
Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.
The Department of Health and Human Services (HHS) is responsible for the delivery of the County’s public health and human services that meet the needs of our community’s most vulnerable children, adults, and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.
As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.
WHO WE ARE LOOKING FOR
The Department of Health and Human Services, Services to End and Prevent Homelessness Office is recruiting an enthusiastic and compassionate Coordinated Entry System (CES) Coordinator (Program Manager I) who is committed to advancing our community’s efforts to end homelessness. We are seeking a dynamic individual who brings objectivity, collaborates effectively, and is skilled at building strong partnerships across multiple agencies. The ideal candidate is passionate about supporting people experiencing homelessness and on the path to housing, bringing partners together, leading cross-sector collaboration, coordinating large meetings and identifying opportunities to strengthen our CES processes. Experience with the Homeless Management Information System (HMIS) and Continuum of Care are essential. The CES Coordinator is an essential role in aligning daily operations with our shared goal of ending homelessness through collaborative solutions.
The CES Coordinator leads the implementation and continuous improvement of the COC’s coordinated entry system, which is comprised of four essential components: access, assessment, referral, and evaluation. This role ensures that households experiencing homelessness can access timely, person-centered assistance through standardized assessment, prioritization, and referral practices.
The incumbent will work in a dynamic, fast-paced environment that requires frequent adaptation to urgent, emerging client needs. The role requires a high level of sensitivity, sound judgment, timely responsiveness, and a commitment to promoting a positive work environment.
The incumbent is responsible for guiding staff in the appropriate application of policies, ensuring adherence without creating a punitive enforcement atmosphere. Additionally, the incumbent must demonstrate an understanding of how excessive bureaucratic processes can impede service delivery. The role requires continuous attention to streamlining requirements and removing barriers that hinder clients’ access to housing and related support.
- Convene and facilitate CES meetings, provider workgroups, case conferencing, and housing match meetings
set agenda, track action items, and ensure inclusive participation
- Build strong partnerships with homeless service providers and stakeholders
- Provide technical assistance and guidance on CES processes to providers, clients, and colleagues as needed
- Lead cross-sector collaboration to streamline access points, referrals, and coordination of services
- Maintain and update CES policies and procedure manuals
- Coordinate and facilitate the various case conferencing and by-name lists meetings to match households to the most appropriate, available housing resource. This is done in coordination with SEPH and partners
- Apply equity, person-centered, trauma-informed, and low-barrier approaches to CES processes to ensure alignment with Continuum of Care standards and Local, State, and Federal requirements
- Maintain Clear, accessible client-facing information about how to access CES eligibility and grievance procedures.
- Work closely with the HMIS data team to ensure data quality and compliance with privacy regulations
- Work closely with the HMIS data team to produce the CES list
- Maintain and manage the CES list. Follow the CES procedures to ensure pre and post-lists are updated, sent on time, and have the most current information prior to the CES match meetings
- Coordinate referrals with referring providers and housing providers. Track housing progress matches to the lease-up process and update the list as needed (see chat)
- Track denials and approvals of housing matches, and report housing vacancies.
- Use data to identify bottlenecks related to housing placements and opportunities for improvement.
- Perform other job-related duties as assigned
Experience: Considerable (3 years) professional experience in managing homeless services, housing programs, or Continuum of Care Homeless system-level coordination.
Education: Graduation from an accredited college or university with a Bachelor's Degree.
Equivalency: An equivalent combination of education and experience may be substituted.
Preferred Criteria:
The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:
- Bachelor’s degree in social work, public administration, public health, or related field
- Experience working in homeless services, housing programs, or system-level coordination
- Proficiency in HMIS and familiarity with Continuum of Care operations and HUD standards
- Experience with homelessness or housing instability
Interview Criteria:
Interview preference criteria will be used pertaining to:
- Experience leading coordinated entry or by-name list process
- Demonstrated ability to analyze workflows, identify bottlenecks, and lead process improvements
- Knowledge of HUD’s Coordinated Entry System and continuum of care
- Experience collaborating with a wide range of partners, including nonprofit providers, government agencies, behavioral health systems, healthcare providers, and people with lived experience
- Strong ability to build trust and maintain positive relationships across diverse teams and organizations
- Strong professional accountability, including the ability to follow instructions, meet deadlines, document work, and receive feedback
- Strong project management, communication, and relationship-building skills
- Demonstrated experience facilitating multi-stakeholder collaborations and large meetings
- A commitment to equity, person-centered practices, and the mission to end homelessness
