Quality Assurance Representative, Associate

Quality Assurance Representative, Associate

North- Remote

Let’s go North, together. 

Join our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.

Job Summary:
An Associate Quality Assurance Rep in our Customer Boarding Department is responsible for maintaining data integrity while adhering to company policies and practices. This position is accountable for completing detailed data analysis of newly boarded customer accounts and identify inconsistencies in the company CRM that may need to be corrected.  In this position, the Associate Quality Assurance Rep will routinely field inbound calls from our Sales Teams.  These questions relate to pending applications, software integrations, equipment and missing document requests from the Underwriting Team.  Success in this position requires an energetic, solution solving individual eager to support customer loyalty and ensure revenue integrity.

What you'll do:

• Review newly approved merchant account details to ensure and maintain data integrity within North, Global and First Data systems 

• Verify that key data information is accurate in all systems matching the merchant application

• Identify and execute corrections for inaccurate information or communicate this to senior team members for assistance, timely and accurately 

• Ability to learn and understand processing rates and fees, business types, and processing solutions so that key data information makes sense from a business perspective and if it does not take the appropriate steps to question and change the information

• Daily support of the Customer Boarding call queue 

• Ongoing collaboration with sales and underwriting teams

• Manage and organize productivity through the effective use of all available resources including database systems and query reports

• Provide positive customer experiences while maintaining a high degree of ethical behavior in all aspects of daily business

• Build and maintain strong working relationships with all North employees and departments by keeping a positive attitude and a collaborative focus in all interactions

• Adhere to company policies as defined

What we need from you:

• High School Diploma or G.E.D.

• Relevant experience preferred 

• Strong attention to detail 

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• PTO: Vacation, Sick, Holidays

• Birthday Holiday

• Education Assistance

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Company-funded Lifestyle Spending Account

Salary Range: $14.00- $16.00 per hour

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Who we are: 

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling. 

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com