Workers Compensation Claims Manager

Job Description:

Why join DXC Technology?

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

What you'll be doing

The National Self Insurance Claims Manager is responsible for the leadership, management, and performance of the national self-insurance claims function. This role oversees the delivery of high-quality workers' compensation claims management services across multiple jurisdictions, ensuring compliance with legislative and licence requirements while achieving optimal recovery, return-to-work, customer, service, and financial outcomes.

The role provides strategic and operational leadership to claims teams, drives claims excellence, supports continuous improvement initiatives, and works collaboratively with clients, regulators, service providers, and internal stakeholders to deliver exceptional claims management services.

As a senior leader within the business, the National Self Insurance Claims Manager also serves as a key contact for prospective and newly acquired clients, supporting business development activities, client transitions, operational solution design, and the development of long-term strategic partnerships that contribute to business growth and client retention.

The skills you’ll bring

• Bachelor's degree in Business, Insurance, Risk Management, Law, Health, or a related discipline, or an equivalent combination of education and experience (highly desirable).
• Minimum 5 years' experience in workers' compensation claims management, including leadership roles within a self-insured employer, insurer, or third-party administrator environment.
• Demonstrated experience leading claims teams and managing portfolios across multiple workers' compensation jurisdictions.
• Strong knowledge of self-insurance licence requirements, workers' compensation legislation, injury management, and return-to-work principles.
• Proven ability to manage complex claims, operational performance, compliance obligations, and business outcomes.
• Experience supporting client onboarding, service implementation, tender submissions, business development activities, or client relationship management is highly desirable.
• Strong leadership, coaching, stakeholder engagement, and relationship management skills.
• Well-developed commercial, financial, analytical, problem-solving, and decision-making capabilities.
• Ability to influence senior stakeholders and deliver client-focused solutions.
• Proficiency in claims management systems, reporting tools, and Microsoft Office applications.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
 

Extensive resources to support your onboarding and continual development including DXC University.

We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.

More time to do the things you love with flexible leave options, including purchased leave.

Take time to give back with charitable and emergency services volunteer days.

Well-being matters to us and our Employee Assistance Program is there to support you and your family.

And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.