Director, EHR Transformation and PMO

Fresenius Kidney Care (FKC) is implementing EHR platform as a single enterprise electronic health record:

• Lead enterprise EHR transformation - implementing a single integrated electronic health record platform across approximately 2,600 dialysis clinics to standardize clinical, operational, and patient care workflows across the organization.
• Direct the EHR Transformation Program Management Office (PMO), providing enterprise leadership for integrated planning, cross-functional execution, deployment governance, risk and issue management, change control, financial oversight, and executive decision-making across all workstreams and deployment waves.
• Serve as a leader for program governance, driving executive engagement and strategic alignment through the EHR Steering Committee, Governance Council, and Domain Design Authority Boards, including agenda development, decision facilitation, and outcome accountability.
• Lead enterprise resource strategy and workforce readiness, overseeing program staffing, capacity planning, backfill management, onboarding, offboarding, and access provisioning to ensure successful execution of transformation objectives.
• Drive design governance and decision management, establishing decision-making frameworks across Domain Design workgroups to accelerate issue resolution, maintain alignment to future-state workflows, and ensure accountability for design outcomes.
• Provide financial stewardship for the transformation, establishing program financial controls, forecasting mechanisms, and performance reporting to monitor progress against the approved business case and strategic investment objectives.
• Oversee solution build governance and delivery readiness, ensuring application and workstream progress remains aligned to program milestones while managing design change impacts across scope, schedule, cost, and organizational outcomes.
• Track enterprise testing governance, providing consolidated executive visibility into quality, defect management, testing performance, and overall solution readiness across unit, integrated, end-to-end, and clinical scenario testing phases.
• Drive deployment readiness and go-live decision-making, assessing operational, technical, and clinical preparedness against established criteria and providing executive recommendations for pilot and regional deployment approvals.
• Direct deployment execution and stabilization strategy, continuously optimizing rollout sequencing, monitoring adoption and stabilization outcomes, and ensuring clinics achieve defined operational and clinical success criteria before transition to steady-state operations.

PURPOSE AND SCOPE:

Direct and oversee implementation programs to include large scale EHR initiatives. Leads one or more complex programs/projects and facilitates activities of all cross-functional teams to ensure that predetermined specifications and timelines are met.  Leads the application and continuous improvement of program management for all projects.  Provides appropriate project management processes, methods, techniques, and tools and can elaborate and implement these according to the project’s requirements. 

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responsible for the design and implementation of strategic programs that support transformation initiatives.
• Lead development of Program Business Case and Program Roadmap, design Program Governance, and lead Program through critical governance requirements (Stage Gates, Steering Committees, Review Boards, etc.).
• Hold program accountable to Program Management & Project Management methodology & best practices, including the establishment of clear program objectives & success factors, detailed program and project plans, risk logs, timelines, communication plans, and other deliverables to support the program through the lifecycle.
• Act as “face of program” and clearly communicate objectives to a wide range of stakeholders across the business, while collaborating closely with Senior Leaders across the organization to drive decision-making & gain buy-in.
• Proactively identify and manage program risk, ensuring seamless execution and sustained program success.
• Establish and enforce clear accountability across the Program; track Program progress and drive informed decision making.
• Align cross-functional teams and stakeholders, streamlining communications across the Program and ensuring consistent and valuable stakeholder engagement.
• Clearly identify projects & workstreams required to support overall program objectives; optimize resource allocation to maximize impact and efficiency across the Program while holding key resources accountable to objectives.
• Lead impact assessment activity & scenario planning.
• Lead complex analytical activities that support program objectives, including analysis related to complex problem solving.  
• Lead issue resolution with a proactive, solutions-oriented approach to maintain Program momentum.
• Implement robust tracking systems for real-time visibility into progress, risks, and KPIs.
• Lead multiple complex programs/projects and facilitate activities of all cross-functional teams to ensure that predetermined specifications and timelines are met. 
• Bring operational, technical, and industry best-practice proficiency to program planning & oversight activity; able to flex across a wide range of departments and disciplines to drive forward program objectives.
• Lead the application and continuous improvement of project management for all projects.  Provide appropriate project management processes, methods, techniques, and tools and implement these according to the project’s requirements. 
• Aid other staff with complex tasks that require considerable judgment and initiative.
• May escalate difficult/complex issues to supervisor/manager for resolution, as deemed necessary.
• Mentor other staff as applicable, including Project Managers as required
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
• Ensure compliance with regulatory and FDA requirements, including GxPs and relevant standards. Assists in the creation and modification of policies and procedures.
• Assist with various projects as assigned by a direct supervisor.
• Other duties as assigned.

 

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

 

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 20% to 30% travel.

 

SUPERVISION:

• Responsible for the direct and indirect supervision of various levels of staff.

 

EDUCATION:

• Bachelor’s Degree required; Advanced Degree preferred
• PMI/PMP Certification strongly desired

 

EXPERIENCE AND REQUIRED SKILLS:

• 10+ years’ related experience, with a proven track record of successful delivery of substantive relevant programs/projects.
• Strong Program/ Project Management acumen: strong supply chain/logistics industry experience for driving program/project decisions.
• Significant cross-functional coordination; excellent written and communications skills; ability to drive collaborative discussions and decisions with all key stakeholders. 
• Strong management skills with the ability to lead cohesive and productive teams.
• Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.
• Excellent oral and written communication skills.
• Experienced in managing culturally diverse workforce and business environment.
• Proficient in establishing excellent working relationships up, down, and sideways, and engaging with all levels of management.
• Must be proficient in the use of project management tools to develop schedules, allocate resources, and track progress.
• Excellent leadership skills and experience leading high-performance technical teams.
• Outstanding track record driving projects to completion on time, within budget and in high quality.
• Financial analysis experience required.
• Lean Six Sigma experience and certification preferred.

 

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

If your location allows for pay/benefit transparency, please click the link below to request further information on this position:

https://app.smartsheet.com/b/form/c36f09ba8dc54692af34ee3a3dbd3716

Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors