SATIC: Workday Finance Support Consultant

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Workday consulting generalist at PwC, you will focus on providing a broad range of consulting services across various Workday applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Workday applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About PwC SATIC and the role 

PwC has recently launched the South African Technology & Innovation Centre (SATIC), designed to innovate, build, and deploy solutions for our global clients across a range of technology and transformational needs. A Workday Finance Consultant at PwC SATIC will lead and support the Workday Finance team, bringing a strong finance background and deep expertise in ERP business processes. With proven experience in ERP implementations, this leader will oversee the deployment of Workday Finance solutions 

The Workday Finance Support Consultant is responsible for providing day-to-day functional support for the Workday Financial Management application. The role focuses on maintaining system stability, resolving incidents, troubleshooting user issues, supporting business processes, performing system administration, and ensuring optimal system performance. The Workday Finance Support Consultant works closely with end users, business stakeholders and project implementation team to investigate issues, provide solutions, support Workday releases, and recommend continuous improvements to finance processes.

Qualifications / Certifications required: 

• Accounting or finance qualification (advantageous).

• Bachelor’s degree in Information Technology, Business Administration, or related field (advantageous).
• Workday Financial Management certification (preferred).

Experience required: 

2–4 years’ experience supporting Workday Financial Management or similar ERP Accounting software in a BAU/support environment.

Experience supporting one or more Workday Finance functional areas such as:

• Financial Accounting
• Accounts Payable
• Accounts Receivable
• Banking & Settlement
• Fixed Assets
• Expenses
• Procurement
• Revenue Management

Experience investigating and resolving production issues.
Experience with Workday security, business processes and reporting.
Experience supporting Workday bi-annual releases and regression testing.
Experience working with business users and finance stakeholders.

Responsibilities of role: 

• Provide functional support for Workday Financial Management.
• Investigate, troubleshoot, and resolve production incidents and user queries.
• Analyse system issues and identify root causes.
• Maintain Workday configurations where appropriate.
• Support finance users with system navigation and business processes.
• Monitor and resolve integration failures where required.
• Perform data corrections using appropriate Workday functionality.
• Support Workday feature releases by assessing impacts, testing new functionality, and coordinating deployment.
• Execute system testing, including regression and user acceptance testing (UAT).
• Create and maintain support documentation, knowledge articles and standard operating procedures.
• Develop and maintain Workday reports and dashboards.

• Collaborate with technical teams, vendors, and business stakeholders to resolve complex issues.
• Recommend process improvements and system enhancements.
• Ensure compliance with governance, audit and security requirements.
• Participate in on-call support or production support activities where applicable
  

Desirable skill sets include: 

• Strong understanding of finance and accounting processes.
• Good knowledge of Workday Financial Management or ERP Accounting modules.
• Knowledge of Workday business processes and security configuration.
• Experience with Workday reporting (Custom Reports, Matrix Reports, Composite Reports).
• Understanding of Workday integrations (EIBs, Core Connectors, Studio) is advantageous.
• Excellent analytical and problem-solving skills.
• Strong stakeholder management and customer service skills.
• Ability to prioritise multiple support requests in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to work independently and collaboratively within a support team.
• Familiarity with ServiceNow, Jira or other ITSM ticketing tools.

Role related attributes:

This profile is aligned to a Workday Finance Support/Managed Services Consultant role, where the focus is on maintaining and supporting an already implemented Workday Finance environment rather than delivering new implementations.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

October 23, 2026