Licensing & Certification Specialist (Technician III) Licensing & Certification Section - HFEMSD

ABOUT CDPHE:

At the Colorado Department of Public Health and Environment, we are charged with protecting Colorado’s health and environment – a responsibility that affects every person and every community in the state. CDPHE is distinctive because we bring public health and environmental protection together under one agency, recognizing that healthy people depend on healthy places. Our teams prevent diseases and injury, respond to emergencies ranging from E.coli outbreaks to global pandemics, reduce air pollution, protect water quality, regulate health facilities, manage environmental hazards, perform advanced laboratory testing, provide birth and death records, and implement health promoting programs. We turn science and data into action, set statewide standards, and work alongside local public health agencies and community partners to meet Colorado’s most pressing health and environmental challenges. Working at CDPHE means applying your expertise to complex, consequential work that can improve lives across the state. 

Our mission captures this broad portfolio of work: to advance Colorado’s health and protect the places we live, learn, work, and play. Our vision is a healthy and sustainable Colorado where current and future generations can thrive. Achieving the mission and vision takes bold action, talented people, broad partnerships, and a commitment to serving every Coloradan.

IMPORTANT INFORMATION:

• Hybrid work options may be available at the supervisor’s discretion and based on business needs. The position will be based at 4300 Cherry Creek Drive South Denver, CO 80246. 

• The referral list generated by this position announcement may be used to fill multiple position vacancies and may be extended.

CDPHE Offers: 

CDPHE offers a comprehensive benefits package and the opportunity to build a meaningful career in public service. Benefits include:

• Medical and dental plans.

• Colorado PERA retirement options, including defined benefit plan or defined contribution plan. 

• Optional 401(K) and 457 retirement plans. 

• Employer-paid life insurance.

• Short- and long-term disability coverage.

• Potential flexible working arrangements

• 11 paid holidays per year and generous paid time off.

• Free parking and access to RTD bus lines.

• Tuition assistance. 

• Employee wellness programs.

• Professional development opportunities.

• Career opportunities throughout Colorado state government. 

Some positions may qualify for the Public Service Loan Forgiveness Program. 

The Work Unit: 

The Health Facilities and Emergency Medical Services Division (HFEMSD) is responsible for the oversight and enforcement of a broad range of federal and state statutes and regulations applicable to a wide variety of healthcare facilities and services in Colorado, including hospitals, clinics, ambulatory surgical facilities, renal dialysis centers, emergency medical services providers, designated and non-designated trauma centers, long term care facilities and many other specific types of healthcare services. The division licenses, certifies and surveys healthcare facilities and services; provides patient safety and healthcare quality programs; recognizes emergency medical service (EMS) education programs; certifies EMS providers and licenses air and ground ambulance services operating within the state.

The Licensing & Certification Program within the Office of Facility Support Services performs the administrative licensing, certification, and survey processing duties in HFEMSD. Each new license or certification requires an on-site inspection. This unit sets up the record to allow the surveyor inspectors to complete their work. This includes collecting and reviewing application documents for accuracy and completeness, and requesting that on-site surveys be conducted when appropriate. At the conclusion of the on-site survey, this unit performs a quality assurance check on the investigation that was completed, communicates with both state and federal partners, and completes the record by issuing a license or recommending approval of certification. This process is standardized for each facility type, but differs across different facility types and requires a wide breadth of knowledge in the different processes.

What You Will Do: 

This position provides support to the licensure and certification programs that are responsible for regulatory activities related to Medicare and Medicaid federal and state certification, as well as state licensing. This position processes a high volume of complex licensure and certification actions to ensure both compliance with standards and the accurate transfer of data from one system to another. This position implements procedures and guidelines established for the work unit and assists with the development and implementation of the work unit’s goals and objectives consistent with statutory authority and supporting the Department’s mission and goals. This position must be proficient in Word, Excel, and Google applications including drive, docs, sheets and forms. This position analyzes fee schedules and provider services to determine appropriate fees for licensure. This position is responsible for supporting the electronic application for licensure and survey, as well as responding to frequently asked questions from providers. The information and situations presented in this role can be complex. This position troubleshoots and reports to the work unit supervisor and program manager problems with the processing of transactions related to healthcare providers for licensure and certification surveys. This position tests system changes, explains system functionality, rules, and procedures to others. This position works directly with the work lead(s), supervisor, survey programs, and management to accomplish all required duties.

Key Responsibilities:

• Processes a high volume of licensing and certification actions, including but not limited to initial licensing, renewal licensing, and alternate licensing (e.g. changes of ownership, changes of information, conditional and provisional licensing, closures), certification, recertification and other certification actions (e.g. changes in ownership, termination) for all provider types.

• Ensures data verification support to the licensure and certification programs.

• In conjunction with the work lead, assists with the development and implementation of systems and work flow to process large volumes of incoming licensure and certification applications.

• Under the guidance of a work lead or supervisor, analyze multiple complex fee schedules against providers’ services to determine appropriate fees for licensure.

• Communicate with licensed facilities to ensure licensing fees are paid.

• Creates and utilizes spreadsheets to track licensure and certification information

• Compiles information for reports to Program Managers and Fiscal Staff.

• Under direction of a work lead or supervisor, interacts with the public in responding to a high volume of complex questions regarding licensure and certification.

• Composes correspondence to facilities about licensing and certification actions that are necessary.

• Attends meetings, serves on task forces or teams, completes projects, and performs other duties as assigned by the supervisor.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application. 

Class Code & Classification Description:

H4M3XX Technician III

Minimum Qualifications:

NOTE: An applicant may meet the minimum qualifications for this job in one of two ways: They may qualify through their work experience alone or through a combination of education and work experience.

Experience Only:

Three (3) years of relevant experience in processing licensing and certification actions (i.e. renewal licensing, alternate licensing), regulatory compliance, healthcare administration, records management, administrative, or other closely related experience. 

OR

Education and Experience:

A combination of related education in Healthcare Administration, Public Health, Business Administration, Health Information Management, or closely related, and/or relevant experience in processing licensing and certification actions (i.e. renewal licensing, alternate licensing), regulatory compliance, healthcare administration, records management, administrative, or other closely related experience, equal to three (3) years.

**You must substantiate that you meet the minimum qualifications when filling out the Work Experience section of the application. Failure to do so will result in the application not moving forward in the hiring process.  “See resume” will not be accepted. Resumes are considered supplemental information and are not considered in the initial evaluation.  In addition, part-time work will be prorated when determining whether minimum qualifications are met.**

PREFERRED QUALIFICATIONS:

In addition to the minimum requirements, the successful candidate in this position will have the following highly desirable experience and competencies:  

• Experience working in a regulatory setting, with the ability to read, interpret, and comply with complex state and federal regulations and statutes, as well as policies and procedures.

• Excellent written and oral communication skills.

• Experience and ability to work with Microsoft programs such as Word, Excel, and Google Applications, including the ability to create, manage, and utilize files and documents in Google Drive.

• Excellent interpersonal skills with ability to effectively manage and resolve conflicts, confrontations, and disagreements in a positive and constructive way.

• Strong analytical and reasoning skills .

• Ability to review and compare documents with great detail, recognizing errors or missing information while comparing multiple documents.

• Accurate/speedy data processing skills.

• Thoroughness when performing work and conscientiousness in attention to detail.

• Ability to effectively communicate both orally and in writing with a wide range of individuals.

• Ability to use sound judgement, investigative skills, and internal process documents and resources to process complex licensure and certification actions that are often incomplete or require additional research.

• Ability to ensure the correct transfer of data from one system to another, both automated and manual.

• Ability to respond to a high volume of frequently asked questions from providers about certification and licensure.

• Ability to explain systems, rules and procedures to others and work directly with healthcare providers and management.

• Ability to use information technology to communicate, manage knowledge, mitigate errors and support decision-making.

• Self-starter who is organized and multi-task oriented.

CONDITIONS OF EMPLOYMENT:

• Residency Requirement:

  • This posting is only open to residents of the State of Colorado at the time of submitting your application.

• A pre-employment background check will be conducted as part of the selection process.

• Critical Status: Must be available in the event of an emergency, (e.g., bio-terrorist attack, chemical attack, disease outbreak or all hazards) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.

• Critical Status: Must be available in the event of the activation of the Continuity of Operations Plan (COOP) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.

Appeal Rights:

As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: [email protected]. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov.

A complete application packet must include:

• Completed State of Colorado application.

• If using education to qualify for this position a copy of your transcripts (unofficial acceptable) or diploma must be provided with application. Transcripts must be attached to your colorado.gov/jobs application.

• If you are a veteran, a copy of your DD214 must be attached to your colorado.gov/jobs application.

The Selection Process:

• All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.

• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.

• A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.

CDPHE does not provide visa sponsorship at this time. Applicants must be legally authorized to work in the United States. 

E-Verify: 

CDPHE uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

ADAAA Accommodations:

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Public Health and Environment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at [email protected] or call 303-692-2060, option 5.